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Dear friend!

Please check the DIP switch status of the CSHD board.

After the board completes the operation specified by setting the BIOS DIP switch to a specific value, clear the DIP switch setting (that is, set the DIP switch to binary value 0000) before restarting the board; otherwise, the board cannot enter the normal running state.

When a DIP switch is set to the side with the numbers "1, 2, 3, 4", it represents binary digit 1. When a DIP switch is set to the side with the letters "ON DIP", it represents binary digit 0.

Thanks!

Good time friends

After setting DIP SW number 2 to 1111

I took the control card out of the chassis

And set it back to 0000 mode

And I got on the chassis again

And I connected to the device

But after 1 minute, the STAT light on the control card went out

And the ALM light flashes every second

And error :

NEBIOS is running. Please download NESOFT!

My laptop has a ping with the device

Thank you for your help

Dear friend!

According to your description, The possible causes are as follows:

When the NE clears the library and resets, the NE re-establishes the database system(It takes a long time). If a power failure occurs when the database system is not completely established, the database may be damaged. The NE software provides the repair function. If the repair function is not successful, the NE software is frequently reset. 

Solution：

Login device with Optix navigator and use the command to modify a system file named ne1500.

Please note: due to the complexity of the operation and certain risks, I strongly recommend that you contact the local TAC engineer of Huawei for assistance. You can find the Huawei after-sales hotline in your country or region in the following link and establish contact with Huawei TAC engineers.

https://e.huawei.com/en/service-hotline-query

Good luck!

Hi dear friend

Thanks for your accurate answer

Is it possible to upload files with .hwa extension or fpga to the device through the navigation toolkit or DBSoft navigation toolbar and fix this problem

And also if I set DIP SW again to 1111 and wait for the disaster recovery process to be done

Do these methods solve my problem ??

And if all these questions are no

Thanks for sending the command line method in NE500.

Thanks

Dear friend!
The solution is about what you said,
For the details of how to solve the problem, I suggest you contact the local Huawei engineer because you need to collect the data of the equipment first, and then operate it after analysis and identification. For different software versions, the operation is different.
Please note that the operation of the host software file has certain risks, please operate with caution.

Thanks！

Hello again

Yes, you are right

But my country is one of the countries under sanctions by Huawei and we do not have local support

And there is no other way but to solve the problem myself

Thank you for helping me with this problem

dear! after restore back to factory setting you need return the DIP switch back

Hi dear friend

Yes, I later set DIP SW to its original state after the factoring process

But my problem still persists