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NE40E M2K V800R011C10SPC1...

NE40E M2K V800R011C10SPC100

Created: Jan 17, 2020 12:16:56Latest reply: Jan 23, 2020 12:40:12 697 11 0 0 0
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Hi, 

After upgrading to the new version V800R011C10SPC100, my router no longer recognized the ports as 1Gigabit, could anyone help me?

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alexfilho
Created Jan 23, 2020 11:35:07

Hello, the same thing happened to me, I updated the box and the 1G ports stopped working.

I contacted the support that sold me the router, they asked me to physically restart the router, disconnecting it from the power.

I performed this reset at dawn and the doors returned to normal operation.

Hope this helps.
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chenhui
Admin Created Jan 19, 2020 07:32:17

Posted by fmatheussouza at 2020-01-17 13:45 @DDSN They are identifiable throughout the board and interfaces, but are not UP, only the 10 1Gigabi ...
Hello @fmatheussouza
could you please provide the result of the diplay device, and mark out the board which the unrecognized interfaces belong to.

(They are identifiable throughout the board and interfaces, but are not UP, only the 10 1Gigabit interfaces that previously worked.) did you mean only 10 1G interfaces which worked normal before upgrading could work normal, the rest interfaces on the same board cannot turn up even when link connected?
Could you please check status of the corresponding interfaces which cannot turn up when the fiber inserted.

Additionally, please check the logs if there is any abnormal logs about the physical interface or board, or other abnormal logs.
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2#
DDSN
DDSN Admin Created Jan 17, 2020 13:41:28

Hi,fmatheussouza.
Are all interfaces unidentifiable or interfaces on a board unidentified? If the interface on a board cannot be identified, check the registration status of the board. Thank you!
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3#
fmatheussouza
fmatheussouza Created Jan 17, 2020 13:45:58

@DDSN
They are identifiable throughout the board and interfaces, but are not UP, only the 10 1Gigabit interfaces that previously worked.
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LuizPuppin
LuizPuppin Created Jan 17, 2020 14:14:29 (0) (0)
@fmatheussouza, please contact your support to open a case. This is a better way. This is a new version and could be a failure. We need to indicate all the new issues.  
fmatheussouza
fmatheussouza Reply LuizPuppin  Created Jan 17, 2020 17:38:12 (0) (0)
@LuizPuppin
I upgraded the same router on another client and everything worked, so I don't believe it is bug of the new version.
We have already opened a case with our supplier to verify.  
(0) (0)
4#
chenhui
chenhui Admin Created Jan 19, 2020 07:32:17

Posted by fmatheussouza at 2020-01-17 13:45 @DDSN They are identifiable throughout the board and interfaces, but are not UP, only the 10 1Gigabi ...
Hello @fmatheussouza
could you please provide the result of the diplay device, and mark out the board which the unrecognized interfaces belong to.

(They are identifiable throughout the board and interfaces, but are not UP, only the 10 1Gigabit interfaces that previously worked.) did you mean only 10 1G interfaces which worked normal before upgrading could work normal, the rest interfaces on the same board cannot turn up even when link connected?
Could you please check status of the corresponding interfaces which cannot turn up when the fiber inserted.

Additionally, please check the logs if there is any abnormal logs about the physical interface or board, or other abnormal logs.
View more
  • x
  • convention：
(0) (0)
5#
uzzi
uzzi HCIE Created Jan 19, 2020 09:10:47

Are you sure it is SPC100 as I am unable to find this version on website, the one which is available is SPC200 via below link

https://support.huawei.com/enterprise/en/service-router/NE40E-M2-pid-21134118/software/23983376?idAbsPath=fixnode01|24030814|9856750|22715517|9858933|22854129&subModel=22854129&subModelName=NE40E-M2K

Also its best practice to patch it with latest one, in your case below is the patch.

https://support.huawei.com/enterprise/en/service-router/NE40E-M2-pid-21134118/software/250981376?idAbsPath=fixnode01|24030814|9856750|22715517|9858933|22854129&subModel=22854129&subModelName=NE40E-M2K

Hope this will help otherwise as you said you already have open a case with tech and I believe you already shared "display diagnostic-information" which will be enough for them to find out.

Thank you.

Kindest regards,
Uzzi
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6#
alexfilho
alexfilho Created Jan 23, 2020 11:35:07

Hello, the same thing happened to me, I updated the box and the 1G ports stopped working.

I contacted the support that sold me the router, they asked me to physically restart the router, disconnecting it from the power.

I performed this reset at dawn and the doors returned to normal operation.

Hope this helps.
View more
  • x
  • convention：
(0) (0)
7#
fmatheussouza
fmatheussouza Created Jan 23, 2020 11:36:38

Posted by chenhui at 2020-01-19 07:32Hello @fmatheussouzacould you please provide the result of the diplay device, and mark out the boa ...

It doesn't show any record, just don't stay UP, all 10G interfaces are normal.

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(0) (0)
8#
fmatheussouza
fmatheussouza Created Jan 23, 2020 11:37:21

Posted by uzzi at 2020-01-19 09:10Are you sure it is SPC100 as I am unable to find this version on website, the one which is available ...

This is the version that my provider gave me.

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(0) (0)
9#
fmatheussouza
fmatheussouza Created Jan 23, 2020 11:40:54

Posted by alexfilho at 2020-01-23 11:35 Hello, the same thing happened to me, I updated the box and the 1G ports stopped working.I contacted ...
I will perform this test in a few hours, as I still have little traffic over that router I can do during the day.
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(0) (0)
10#
fmatheussouza
fmatheussouza Created Jan 23, 2020 12:40:12


I rebooted the router, disconnecting it from the power and waiting about 5 minutes to restart.

After the reboot, the 1GE ports are back to working perfectly.
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