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NE state is undispersed

Created: Oct 4, 2021 06:38:08Latest reply: Oct 25, 2021 10:45:44 254 3 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Issue:  NE state is undispensed,

I created upgrade task starting from step dispense, this step is finished. Next step is activate and this after few SCC/UXCMS card restart is also faild,

Then the SW state is again undispensed.

Create new task with SW reload of the same version cannot be done because of abnormal NE state.



Can you help me with some Navigator commands to get back the NE state to normal? 

Featured Answers
liqiang185
Admin Created Oct 4, 2021 07:30:16

Dear friend!
When the device upgrade fails, it will normally roll back to the state before the level. I suggest you browse the relevant upgrade manually. 


You may need to use the following commands

sftm-abt-cmd    #Roll back the upgrade task.

Use the following format:

:sftm-abt-cmd                     #If the operation is successful, empty information is returned.


If the board cannot be activated, the board may be isolated. In this case, you need to unisolate the board.

:patchpkg-get-excludebd      #Query the list of isolated boards.


:patchpkg-del-excludebd      #Delete a board from the isolated board list.

Use the following format:

:patchpkg-del-excludebd:17


Please note:

Performing a version upgrade is a high-risk operation. If an exception occurs during the operation, collect device logs and contact TAC engineers to create a trouble ticket. Then, TAC engineers provide remote assistance.


Thank you!

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Dear friend!
When the device upgrade fails, it will normally roll back to the state before the level. I suggest you browse the relevant upgrade manually. 


You may need to use the following commands

sftm-abt-cmd    #Roll back the upgrade task.

Use the following format:

:sftm-abt-cmd                     #If the operation is successful, empty information is returned.


If the board cannot be activated, the board may be isolated. In this case, you need to unisolate the board.

:patchpkg-get-excludebd      #Query the list of isolated boards.


:patchpkg-del-excludebd      #Delete a board from the isolated board list.

Use the following format:

:patchpkg-del-excludebd:17


Please note:

Performing a version upgrade is a high-risk operation. If an exception occurs during the operation, collect device logs and contact TAC engineers to create a trouble ticket. Then, TAC engineers provide remote assistance.


Thank you!

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  • convention:

Good answer
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