When we use Huawei NE series routers, we sometimes encounter problems. How can these problems be solved? We provide the Troubleshooting Guide to help you.
If you encounter the Frequency/Time Locking Failure of the Atom GPS System, perform the following steps:
1. Check whether the Atom GPS module is running properly.
Run the display smart-clock interface interface-name command to check the running status of the Atom GPS module.
§ If the values of the Freq lock success and Time lock success fields are yes, check whether the GPS feeder is damaged, whether the connector loosens, and whether the GPS antenna is blocked or interfered. If the fault persists, go to Step 3.
§ If the values of the Freq lock success and Time lock success fields are no, the frequency and time of the module become out of lock. In this case, go to Step 2.
2. Reset the Atom GPS module.
Run the reset smart-clock command to reset the Atom GPS module and wait for 10 minutes.
§ View clock locking information. If both the frequency and time are locked, the fault is rectified.
§ View clock locking information. If the frequency and time are still out of locked, go to Step 3.
3. Collect the following information and contact Huawei technical support personnel:
§ Results of the preceding procedure
§ Configuration, log, and alarm files of the device
For more troubleshooting cases, see: NE40E Troubleshooting Guide V4.0 (VRPv8)
https://support.huawei.com/enterprise/en/doc/EDOC1000177634
