When we use Huawei NE series routers, we sometimes encounter problems. How can these problems be solved? We provide the Troubleshooting Guide to help you.
If you encounter a Timeout Record Exists in the UDP Jitter Test Result, perform the following steps:
1. Run the ping command on the NQA client to check whether the route to the destination address is reachable.
§ If the route to the destination address is reachable, go to Step 2.
2. Run the display this command in the system view on the NQA client to check whether the value of the parameter "nqa-jitter tag-version" is 2. When the value of this parameter is set to 1 (the default value), this parameter is not displayed in the configuration file. This parameter is displayed in the configuration file when its value is set to 2.
§ If the value of the parameter "nqa-jitter tag-version" is 2, go to Step 3.
§ If the value of the parameter "nqa-jitter tag-version" is not 2, go to Step 4.
3. Run the display nqa-server command on the NQA server to check whether the nqa-server udpecho ip-address port-number command has been configured on the NQA server.
§ If the nqa-server udpecho ip-address port-number command has been configured on the NQA server, go to Step 4.
§ If the nqa-server udpecho ip-address port-number command is not configured on the NQA server, run the command to configure the NQA server. Note that the IP address of the NQA server must be identical with the destination IP address configured through the destination-address ipv4 ip-address command on the NQA client; the port number configured on the NQA server must be identical with that configured through the destination-port port-number command on the NQA client.
o If the fault is rectified, go to Step 5.
o If the fault persists, go to Step 4.
4. If the fault persists, collect the following information and contact technical support personnel.
§ Results of this troubleshooting procedure
§ Configuration files, log files, and alarm files of the devices
For more troubleshooting cases, see: NE40E Troubleshooting Guide V4.0 (VRPv8)
https://support.huawei.com/enterprise/en/doc/EDOC1000177634
