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N5368X password resting

Created: Jun 6, 2020 22:55:48Latest reply: Jun 21, 2020 11:53:37 153 5 0 0
  HiCoins as reward: 1 (problem unresolved)

please i foget my pasword. please i need to reset my divice now becouse i couldent get the ip address 


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MVE Created Jun 6, 2020 23:25:07 Helpful(0) Helpful(0)

Dear user,


Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 


We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also the service hotline for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

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ernesto_cupet6 MVE Created Jun 6, 2020 23:25:07 Helpful(0) Helpful(0)

Dear user,


Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question. 


We have the Huawei Community support (https://consumer.huawei.com/en/community/list/?forumId=10014), where you can get the answer online and also the service hotline for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.

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Unicef MVE Created Jun 7, 2020 00:37:38 Helpful(0) Helpful(0)

Hi my friend hope below can help:


If you forget the login password for the router's web-based management, use Method 1 to restore your router to factory settings.

If you cannot access the web-based management page, use either Method 1 or Method 2 to restore your router to factory settings.

If you want to re-configure your router or lend your router to someone else, you can use any of the following three methods to restore your router to factory settings.

If your router is restored while the Retain key settings option is enabled, key information such as Wi-Fi name and password will be retained. Nevertheless, after your router is restored, you would still need to complete the configuration process before you can access the Internet.

Method 1: Through the router's RESET button
Power on your router and wait until the startup process completes. Using a pin, press the RESET button on the router for approximately 2 seconds until the indicator lights go out. Once your router restarts and the indicator turns red, its factory settings are restored.

Method 2: Through the HUAWEI SmartHome app
1. Connect your phone to the router's Wi-Fi network.
2. Open the HUAWEI SmartHome app on your phone, and go to Tools > Advanced settings > Device > Factory reset.
3. Select whether you want to save your network settings and touch the FACTORY RESET button.
Method 3: Restore your router through the web-based management page
1. Connect your computer to the router's Wi-Fi (or to the router's gray network port (LAN port) using an Ethernet cable). In the browser address bar, enter 192.168.3.1 to log in to the router's web-based management page.

For routers that feature self-adaptive ports, you do not need to distinguish between WAN and LAN ports.

2. Go to More Functions > System Settings > Backup & Restoration, and click Factory Reset

https://consumer.huawei.com/sa-en/support/content/en-us00434886/


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liqiang185 Admin Created Jun 10, 2020 02:30:05 Helpful(0) Helpful(0)

Dear kiduskirubel!
Has your problem been solved? In order to help you better, can you tell us the progress?
Thank you!
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liqiang185 Admin Created Jun 17, 2020 01:26:12 Helpful(0) Helpful(0)

Dear kiduskirubel!
Since you haven't feedback your problem handling progress for a long time, we temporarily believe that your problem has been solved.
If you have further questions in the future, please continue to get help at the following link:
https://consumer.huawei.com/en/community/list/?forumId=10014 or https://consumer.huawei.com/en/support/hotline.
Thanks!
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victorDa Created Jun 21, 2020 11:53:37 Helpful(0) Helpful(0)

N5368X  password resting-3346845-1
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