[My Support] Applying for Case Writing

A Huawei engineer can write and submit a case only after the engineer applies for writing the case.
1.Log in to  My Support ,  choose My To-Do > eCase > Cases to Write to go to the Cases to Write page, as shown in Figure 1.
   Figure 1 Cases to write 
 


2.If a lot of case writing applications are displayed, set Application Number or SR Number to obtain the desired application quickly.
3.Click the application number in the application list to go to the case writing page. 
   Click Clear Draft to delete the case content synchronized from the eCare.
   Click Save As Draft to save the case content synchronized from the eCare as a draft.
4.After case writing is complete, click Submit to submit the case.