[Mr.C's Lectures on Signaling Analysis]Issue No.2 Call Transfer (Warm Transfer)

Latest reply: Oct 29, 2018 17:29:13 1602 9 0 0

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[CC] Documentation Posts :Link

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gululu
Admin Created Apr 10, 2017 10:05:22 Helpful(0) Helpful(0)

thanks!
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Come on!
KarimUC
Created May 31, 2018 13:10:58 Helpful(0) Helpful(0)

:)
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Mysterious.color
MVE Created Oct 29, 2018 17:20:27 Helpful(0) Helpful(0)

in the billing system the call record will show that a Transfer occurred?
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:21:08 Helpful(0) Helpful(0)

is there any charging fee for customer?
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:23:03 Helpful(0) Helpful(0)

what is the difference between Agent B phone and Agent B software?
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:24:05 Helpful(0) Helpful(0)

what is the difference between Answer message and pickup message?
message 13 and 14
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:24:45 Helpful(0) Helpful(0)

in the time that customer has disconnect from Site 1 and need to contact site 2
he hears an IVR ?
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:28:48 Helpful(0) Helpful(0)

i think like the call record all should be
the call record at site 2 just begin and then release the call record at site 1
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking
Mysterious.color
MVE Created Oct 29, 2018 17:29:13 Helpful(0) Helpful(0)

Thank you for the article it's really valuable but with some question :)
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Core%20Engineer%2C%20Technical%20Department.%20High%20experience%20in%20Networking

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