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Most of the Android clients cannot authentication successfully with 802.1X while iPhone and laptop are working fine.

Latest reply: May 4, 2018 05:41:06 750 1 0 0 0
 Issue Description

Most of the Android clients cannot authentication successfully with 802.1X while iPhone and laptop are working fine.

 

Controller versionV1R1C00SPC300

terminalSamsung S7 && Android 7.0

AC6605 V2R6C20

transparent.gif Alarm Information

            The Agile Controller Radius authentication log prompts "Authentication timeout".

 

           The client error as below:

ff9d7928dbd14e13bfb42dba0cd7f245

transparent.gif Handling Process

Do capture on access switch and agile controller.

In the log details, "View Packet Processing Flow" shows that the authentication times out when the TLS protocol is negotiated.

26e48f21c27d46daa4d444819343caf9

transparent.gif Root Cause

              In the protocol negotiation stage with the Controller, the set of algorithms sent by the terminal to the Controller includes TLS_DHE_RSA_WITH_AES_256_CBC_SHA;

when the controller selects this algorithm for authentication in the subsequent authentication stage, the terminal does not respond.

 

It is matched with the warning:  http://support.huawei.com/enterprise/en/bulletins-product/NEWS1000009089

 

transparent.gif Solution

Upgrade agile controller version from Agile Controller-Campus from V100R001C00SPC300 to Version V100R003C30SPC100

useful document, thanks
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