Got it

modem random reset and restart modem router huawei B311as-853

Created: Nov 24, 2021 04:02:29Latest reply: Dec 6, 2021 09:15:57 731 15 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hi All,


i have problem with my modem router with type huawei B311as-853, the problem is modem randomly reset and restart, any firmware or any trouble shoot to solve this one?


thank n regards

Iwan

Featured Answers

Recommended answer

Chenxintao
Admin Created Nov 24, 2021 06:57:51

Hello, friend!


B311as-853 is a Consumer device.


Currently, no random device reset or restart is found. If this fault occurs on the device, the possible causes/solutions are as follows:


1. log in to the router from other computers connected to the router and restart the router;

2. the power grid voltage fluctuates and the power adapter is restarted due to an insufficient power supply;

3. the two ends of the network cable of the WAN port are in poor contact and as a result, the cable is disconnected and redialed;

4. the automatic restart function is enabled on the device.


You can manually restore the device to its factory settings and then log in to the WebUI of the device (based on the device nameplate). The default user name and password are admin. If the password is incorrect, the device is a customized version. In this case, contact your local ISP for a solution.


You can locate the fault based on the preceding points.


If the device is caused by a hardware failure, you will need to take the device to your local service point for repairs.


Thanks!

View more
  • x
  • convention:

Sokrin
Sokrin Created Nov 25, 2021 16:41:49 (0) (0)
 
All Answers
Hi, dear

Please kindly wait for a while.
View more
  • x
  • convention:

hi stephen,

ok. i'll wait, thank
View more
  • x
  • convention:

Hello, friend!


B311as-853 is a Consumer device.


Currently, no random device reset or restart is found. If this fault occurs on the device, the possible causes/solutions are as follows:


1. log in to the router from other computers connected to the router and restart the router;

2. the power grid voltage fluctuates and the power adapter is restarted due to an insufficient power supply;

3. the two ends of the network cable of the WAN port are in poor contact and as a result, the cable is disconnected and redialed;

4. the automatic restart function is enabled on the device.


You can manually restore the device to its factory settings and then log in to the WebUI of the device (based on the device nameplate). The default user name and password are admin. If the password is incorrect, the device is a customized version. In this case, contact your local ISP for a solution.


You can locate the fault based on the preceding points.


If the device is caused by a hardware failure, you will need to take the device to your local service point for repairs.


Thanks!

View more
  • x
  • convention:

Sokrin
Sokrin Created Nov 25, 2021 16:41:49 (0) (0)
 
Hi Chenxintao,

how do i know the automatic restart function is enabled on the device? and this feature can be disable?

regards
Iwan
View more
  • x
  • convention:

picture

 and if the modem has reset and restart this two wifi always show and then modem will be restart and reset again

View more
  • x
  • convention:

Posted by user_4484409 at 2021-12-01 01:30  and if the modem has reset and restart this two wifi always show and then modem will be restart an ...

Hi, friend!

You can log in to the web interface of the device and check whether an automatic restart is enabled.

Can you provide a version of your device?

Thanks!


View more
  • x
  • convention:

hi friends,


did you mean version this one?

version



and i add an additional error there is show in the log 


bbou


View more
  • x
  • convention:

Chenxintao
Chenxintao Created Dec 1, 2021 02:57:51 (0) (0)
Just give me a moment, please!  
Posted by user_4484409 at 2021-12-01 02:54 hi friends,did you mean version this one?and i add an additional error there is show in the log 

Hi, my friend!


Can you log in to the web page of the device from a PC and provide complete device information?


Thanks!

View more
  • x
  • convention:

Hi, my friend!
I've checked it, but I need a screenshot of the device information on the device web.
View more
  • x
  • convention:

12
Back to list

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.