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Mobile Terminals Are Disconnected from VMs Frequently When Network Quality Is Po

Created: Apr 3, 2016 20:26:48Latest reply: Apr 4, 2016 05:27:00 1291 1 0 0 0

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Basic Information

Trouble Ticket Number (INTERNAL)

DTS2015020408766

Source (INTERNAL)

Trouble ticket

Symptom

When the network quality is poor, the users who access VMs using mobile terminals are disconnected frequently.

Impact of the Detect

User experience is affected.

Solution

The heartbeat check interval is changed from 15 seconds to 30 seconds to improve fault tolerance.

Impact of the Solution

When the network quality is poor, the VMs may respond slowly but will not be disconnected.

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foxtom Created Apr 4, 2016 05:27:00

good job!

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