MCU failed to register with the SMC2.0

149 0 12 0

Issue Description


User facing issue on MCU failing to register with SMC2.0


Alarm Information

154022lo6csikwc1okofb1.png?image.png


154154mzxke2uex2rx1v2u.png?image.png

Root Cause

SMC2.0 failed to communicate with the MCU


Suggestions

Configuring the MCU

  1. Log in as admin user in MCU web interface
  2. Choose Settings > System > HTTPS.
  3. Select or deselect Support HTTPS.Depending on your encryption requirement
  4. Setting the service connection parameters
    SMC_cfgg_00003_19.png
  5. Click OK > Choose no restart MCU
  6. Settings > H.323 and SIP.
    On the Gatekeeper tab, set the GK parameters described
  7. OK

    Configuring the SMC

  1. Log in to the SMC2.0 web interface.
  2. Devices > MCU > More > AddUnmanageable MCU.
  3. Set the MCU parameters 
  4. Save

    Noted : On the MCU, you must set the service connection parameters and register the MCU with a GK.

  • x
  • convention:

Reply

Reply
You need to log in to reply to the post Login | Register

Notice Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " Privacy."
If the attachment button is not available, update the Adobe Flash Player to the latest version!
Login and enjoy all the member benefits

Login and enjoy all the member benefits

Login