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Matebook x pro gaming lag!

Created: Apr 18, 2020 01:30:07Latest reply: Apr 18, 2020 01:36:41 79 1 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi, i have a 2018 matebook x pro i5 that is lagging majorly when gaming. Tried playing Close to the sun and as soon as the homescreen comes up i can see how bad the lag is. Very choppy (to the point i can barely navigate) so the mouse icon moves as if it's a slow slideshow. I had the same issue with just cause 4 and command and conquer.

I've seen many people on YouTube with the same laptop gaming on much more demanding games with no hassle. I'm guessing it's my graphics setting but not sure what i would need to do?

Please help!


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Admin Created Apr 18, 2020 01:36:41 Helpful(0) Helpful(0)

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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DDSN Admin Created Apr 18, 2020 01:36:41 Helpful(0) Helpful(0)

Dear user, thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question. We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.
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