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Mate 20 pro face id not working properly after emui 11 update

Created: Nov 12, 2021 02:32:14Latest reply: Nov 12, 2021 03:08:54 161 3 0 0 0
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Hi my face id not working properly after the last emui 11 update patch i just deleted it and now triying to set it up again nothing works doesnt recognize the face at all im stuck on setting up the face doesnt do anything past it i have read on xda that the only solution its to backup and factory reset not an option to me i have the internal memory 128gb almost full and the external 256gb card almost half full have more than 200 games/apps installed factory reset not an option as theres no way to make a full backup of the appdata and restore everything without root access with unlocked bootloader if theres not any other fix for this ill have to not use face id at all which its a shame as its the main unlock feature i have used since the beginning :( hope this would get fixed in a furure update/patch

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Y_T_Z
Admin Created Nov 12, 2021 02:36:12

Dear user,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/?fromConsumer=en_community_Community), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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Y_T_Z
Y_T_Z Admin Created Nov 12, 2021 02:36:12

Dear user,
Thanks for reaching out to us. We are sorry for the inconvenience caused. Since you are visiting our Enterprise product page, we would suggest a visit to our page dedicated to personal devices to better solve this question.

We have the Huawei Community support (https://consumer.huawei.com/en/community/?fromConsumer=en_community_Community), where you can get the answer online and also service hotlines for each country or region. You can get the regional hotline number via https://consumer.huawei.com/en/support/hotline.
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Thanks i already opened a thread there seems its under review ??? sorry for opening it here didnt even noticed i was in the enterprise section :)


https://consumer.huawei.com/en/community/details/topicId_167195/

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Y_T_Z
Y_T_Z Created Nov 12, 2021 03:25:45 (0) (0)
Please wait for their response.  

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