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MA5800 failing when add an ONT

Created: Mar 6, 2019 21:09:20Latest reply: Mar 7, 2019 05:59:08 738 4 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi, I'm having an issue with MA5800-X15, It has 133 ONT already autorized, and when I try to add a new one I received this error:


Command:

          ont add 6 4 sn-auth XXXXX omci

  Failure: Configuring the board fails


It is happening in all slots.


Can anyone help me?


thanks.


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GongXiaochuan
Created Mar 7, 2019 05:59:08

hi,

There may be a software failure or an exception to the database, but the specific problem requires log analysis, you can open the ticket with HUAWEI TAC for feature support ,

you can check on below for Global Service Hotline
https://e.huawei.com/en/service-hotline-query
View more
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RodrigoYoshioka
RodrigoYoshioka Created Mar 7, 2019 11:03:13 (0) (0)
Hi,
I agree with you, but in log I didn't find anything else about this issue. I solved this rebooting the OLT, I had to try this because we was unable to activate new costumers, but I still trying to find some solution without rebooting.

Thanks.  
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hi , can you past the completely error information ,Thanks!
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RodrigoYoshioka
RodrigoYoshioka Created Mar 7, 2019 11:00:12 (0) (0)
That's the problem. There's no other error, even in log I didn't find anything about this error. But I solved it rebooting the OLT, but I don't think that this device should be rebooted often, so I will still try to find some solution without reboot or di 
hi,

There may be a software failure or an exception to the database, but the specific problem requires log analysis, you can open the ticket with HUAWEI TAC for feature support ,

you can check on below for Global Service Hotline
https://e.huawei.com/en/service-hotline-query
View more
  • x
  • convention:

RodrigoYoshioka
RodrigoYoshioka Created Mar 7, 2019 11:03:13 (0) (0)
Hi,
I agree with you, but in log I didn't find anything else about this issue. I solved this rebooting the OLT, I had to try this because we was unable to activate new costumers, but I still trying to find some solution without rebooting.

Thanks.  

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