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lost data

lost data

Created: Oct 3, 2019 23:10:32Latest reply: Oct 4, 2019 12:22:45 423 4 0 0 0
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I forgot my password so i did the trick to remove the lock but after i enterd again all of my data:photos,videos,files ect were gone is there a way i could get them back

remarkingSmartlogger

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liqiang185
Admin Created Oct 4, 2019 12:22:45

Dear User, please kindly note we are responsible for enterprise products, and your device belongs to Huawei consumer group. For assistance needed regarding Mobile Broadband, Mobile phone or Home devices, we advise you to check the Huawei support website for consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group, which are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/
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liqiang185
liqiang185 Admin Created Oct 4, 2019 02:14:31

Hello, please provide the equipment model.
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rhf
rhf Created Oct 4, 2019 11:33:02

Huawei mate p20
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rhf
rhf Created Oct 4, 2019 11:34:28

Posted by liqiang185 at 2019-10-04 02:14 Hello, please provide the equipment model.
HUAWEI Mate P20
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liqiang185
liqiang185 Admin Created Oct 4, 2019 12:22:45

Dear User, please kindly note we are responsible for enterprise products, and your device belongs to Huawei consumer group. For assistance needed regarding Mobile Broadband, Mobile phone or Home devices, we advise you to check the Huawei support website for consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group, which are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/
View more
  • x
  • convention：
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