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logs issue

logs issue

Created: Dec 24, 2020 09:01:12Latest reply: Dec 25, 2020 01:48:20 439 4 0 0 0
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Please your support to check one issue that we faced when we performed the software upgrade for udemon1000EN3 from version V100R001C30SPC600 to version V500R005C20SPC500. We noticed that all logs before 24 November 2020 (date of the upgrade) disappeared and we are unable to find.

 

Please help to confirm if it is a common issue when we upgrade from V100R001C30SPC600 to version V500R005C20SPC500 or it is related to other issues.


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Popeye_Wang
Admin Created Dec 25, 2020 01:48:20

Posted by chenhui at 2020-12-24 09:30Hi,Can you find the auto-saved logs on the device storage?

What are the logs lost? Log buffer or log files?
The logs in the log buffer may be lost. But the lof files should not be auto deleted.
The storage path of the log file is hda1:/log on the Eudemon200E-N/1000E-N and cannot be changed.
Refer to: https://support.huawei.com/hedex/hdx.do?docid=DOC1100320299&id=sec_admin_log_0019&lang=en

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chenhui
chenhui Admin Created Dec 24, 2020 09:09:53

Hi,
Kindly wait a second, we're processing on your question already.
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chenhui
chenhui Admin Created Dec 24, 2020 09:30:14

Hi,
Can you find the auto-saved logs on the device storage?
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Zahid_27
Zahid_27 Created Dec 24, 2020 10:30:14 (0) (0)
where to find this?  
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Popeye_Wang
Popeye_Wang Admin Created Dec 25, 2020 01:48:20

Posted by chenhui at 2020-12-24 09:30Hi,Can you find the auto-saved logs on the device storage?

What are the logs lost? Log buffer or log files?
The logs in the log buffer may be lost. But the lof files should not be auto deleted.
The storage path of the log file is hda1:/log on the Eudemon200E-N/1000E-N and cannot be changed.
Refer to: https://support.huawei.com/hedex/hdx.do?docid=DOC1100320299&id=sec_admin_log_0019&lang=en

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  • x
  • convention：
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