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Login API issue

Login API issue

Created: Sep 11, 2021 04:59:26Latest reply: Sep 20, 2021 08:15:36 407 4 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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Hi guys,


I was using https://sg5.fusionsolar.huawei.com/thirdData for a few years now and was quite happy with it but today (after 1 month of not using API) I'm not able to login and getting this responce:

{
    "data": null,
    "success": false,
    "failCode": 20003,
    "params": {
        "currentTime": 1631335075687
    },
    "message": null
}


any ideas and what 20003 code means?


Thanks,

Dmitry

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gzzz
Admin Created Sep 11, 2021 06:40:04

Hello, friend.

In your case, we recommend that you contact the PV Center with the SN number of the inverter and describe the problem you are experiencing. You can send an email to the following email box and they will provide you with support.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America: Email: la_inverter_support@huawei.com  

I hope this helps you.

Thank you.

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DDSN
DDSN Admin Created Sep 11, 2021 05:09:25

Hi dmitry_oz，

Please wait patiently. Our engineers are looking for answers to your questions.


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gzzz
gzzz Admin Created Sep 11, 2021 06:40:04

Hello, friend.

In your case, we recommend that you contact the PV Center with the SN number of the inverter and describe the problem you are experiencing. You can send an email to the following email box and they will provide you with support.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America: Email: la_inverter_support@huawei.com  

I hope this helps you.

Thank you.

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dmitry_oz
dmitry_oz Created Sep 20, 2021 08:15:36

Hi all,

I have received response from support team but advice was to upgrade inverter's firmware...
I can not see relation between this solution and my actual issue as data from inverter appears on web portal/app promptly and up-to-date.
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gzzz
gzzz Created Sep 20, 2021 09:48:10 (0) (0)
Hello friend
We suggest you try following the advice of the PV team, or you can send another email to explain the problem again
Thank you  
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