Live Video Shows a White Screen When It Is Played on a Video Wall

Step 1 Upgrade the decoder to the latest version.

NOTE:
For details about how to obtain the upgrade package, see section Obtaining IPC Upgrade Packages(As Follow).

Step 2 Check whether the fault is rectified.

• If yes, no further operation is required.
• If no, contact your service provider for assistance.

----End

As Follow:
Obtaining IPC Upgrade Packages
To obtain the upgrade package for an IPC, perform the following steps:
1. Visit http://enterprise.huawei.com.
2. Choose SUPPORT > Software.
3. Choose Unified Communications and Collaboration > Video Surveillance > Cameras.
4. Select the required IPC version and download the required upgrade package.

The decoder version is too low.