LED of VCN doesn't display anything

Created: Sep 12, 2019 08:33:44Latest reply: Sep 12, 2019 09:58:45 122 4 0 0
  Rewarded Hi-coins: 0 (problem resolved)

Hi, Support


The LED of VCN doesn't display anything. Please help me about this!

Product type: VCN3010

Please help.


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Featured Answers
Hike
Admin Created Sep 12, 2019 08:56:50 Helpful(0) Helpful(0)

Hi, Falls
Do you mean this Fault diagnosis LED?
LED1
If so, It means that  device is normal and the VCN is working fine

LED2

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Hike
Hike Admin Created Sep 12, 2019 08:56:50 Helpful(0) Helpful(0)

Hi, Falls
Do you mean this Fault diagnosis LED?
LED1
If so, It means that  device is normal and the VCN is working fine

LED2

This article contains more resources

You need to log in to download or view. No account?Register

x
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wissal
wissal MVE Created Sep 12, 2019 09:14:38 Helpful(0) Helpful(0)

Hi,

1.Before conecting The LDU ensure VGA or HDMI output is connected to display 
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d8735af3e0da462e88154f11b5640772

2.To use LDU the resolution of the screen must be at least 1440*900
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3.>Check whether the SMU or LDU module is running properly under System Management > Business operation and management and if the LDU is offline Restart the SMU or LDU module and check whether the alarm is cleared.
4>if the LDU is not appearing 
568f30bb44494898856a670d8d472623
check the VCN version and if the version is Is version V100R2C00 try to upgrade it to V100R002C10SPC106
1822c9c20053497b91428a6011b3bd3d



transparent.gif Root Cause

The VCN version V100R002C00 do not support LDU 

transparent.gif Solution


If the LDU is not appearing 
568f30bb44494898856a670d8d472623
check the VCN version and if the version is Is version V100R2C00 try to upgrade it to V100R002C10SPC106
1822c9c20053497b91428a6011b3bd3d
and the upgrade guide is in the link below 

transparent.gif Suggestions

-Don't power off when you upgrade / reboot VCN500 when you upgrade

-it will take 30min for upgrade


Thanks

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Falls
Falls Created Sep 12, 2019 09:41:51 Helpful(0) Helpful(0)

Posted by Hike at 2019-09-12 08:56 Hi, FallsDo you mean this Fault diagnosis LED?If so, It means that  device is normal and the VCN i ...
Yes, that's what I mean.
Thanks for your help.
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Falls
Falls Created Sep 12, 2019 09:58:45 Helpful(0) Helpful(0)

Thanks for your reply.
But this may not be the answer I need.
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