KPIs:
Provide objective evidence of progress towards achieving a desired result
Measure what is intended to be measured to help inform better decision making
Offer a comparison that gauges the degree of performance change over time
Can track efficiency, effectiveness, quality, timeliness, governance, compliance, behaviors, economics, project performance, personnel performance or resource utilization
Are balanced between leading and lagging indicators.
=> IN THIS CASE, 5G CAN USE KPI TO ENHANCE THE QUANLITY OF SERVICE IN OVERALL.
Otherwise, The relative business intelligence value of a set of measurements is greatly improved when the organization understands how various metrics are used and how different types of measures contribute to the picture of how the organization is doing. KPIs can be categorized into several different types:
Inputs measure attributes (amount, type, quality) of resources consumed in processes that produce outputs
Process or activity measures focus on how the efficiency, quality, or consistency of specific processes used to produce a specific output; they can also measure controls on that process, such as the tools/equipment used or process training
Outputs are result measures that indicate how much work is done and define what is produced
Outcomes focus on accomplishments or impacts, and are classified as Intermediate Outcomes, such as customer brand awareness (a direct result of, say, marketing or communications outputs), or End Outcomes, such as customer retention or sales (that are driven by the increased brand awareness)
Project measures answer questions about the status of deliverables and milestone progress related to important projects or initiatives.
=> Qos is apart of KPIs...(personality)