KMS Service Unavailable

Description

The system checks the KMS service status every 60 seconds. This alarm is generated when the KMS service is unavailable.

This alarm is cleared when the KMS service recovers.

Possible Causes

The KMSWebServer is faulty.

Solution

Check the KMSWebServer status.

1. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Service > MZookeeper, and check whether the service running status is normal.

   • If yes, go to 3.

   • If no, go to 2.

2. Rectify the fault by following the instructions in the help information of MZooKeeper Service Unavailable and check whether the MZooKeeper running status is normal.

   • If yes, go to 3.

   • If no, go to 5.

3. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Service> KMS. On the Overview tab, check whether there is a node configured with the KMSWebServer role in the normal state.

   • If yes, go to 4.

   • If no, go to 5.

4. On the Alarm tab, check whether the alarm is cleared.

   • If yes, no further action is required.

   • If no, go to 5.