IVS session error / IVS client admin password not working and session locked

Hi, dear!

This topic describes how to reset IVS Client password.

Problem Description

IVS session error / IVS client admin password not working and session locked

Problem Analysis

User forgot the IVS Client Log in Password for VCN3000

Root Cause

If the admin password of a VCN has been forgotten, do not click Verify for five consecutive times. Otherwise, the client may be locked. You need to wait for the password lock duration to end and check again.

Solution Description

1. Login as root and execute this command :

   su postgres -c "/home/postgres/bin/psql -p 6000 -d smu -c \"update tbl_smu_user_info set login_password='e687fed485a4b510722695f7d38d6b524532af5196bd70363019a52bfc0f8af3',first_login='0', salt='' where login_name='Admin';\""
   

2. If the following information is displayed, the password is successfully reset:
   

   UPDATE=1

   IVS Client default password is Change_Me after successful reset.

Best wishes!