IVS Service Software Fault upon VCN5X0 Delivery

Hello, dear!

This topic describes how to deal with the problem that IVS service software fault upon VCN5X0 delivery.

Symptom

When the VCN5X0 is delivered, the IVS service software is faulty. Therefore, services are unavailable.

Procedure

1. You have obtained the vcn5x0.zip software package.

• If you are an enterprise user, visit http://support.huawei.com/enterprise/, and choose Support > Intelligent Vision > Cloud Intelligent Video Surveillance > VCN510/VCN520/VCN540. Click the Software Download tab.

• If you are a carrier user, log in to http://support.huawei.com/carrier, choose Support > Product Support > Carrier IT > Data Storage and Intelligent Vision > Intelligent Vision > Intelligent Vision System > VCN510/VCN520/VCN540, click Software, choose V100R003 > V100R003C00 > V100R003C00SPC200, and download the VCN5x0 Product Package.zip package. Decompress the package and obtain the vcn5x0.zip package.

2. Change the PC IP address to the same network segment of the VCN IP address and directly connect the PC to the VCN service network port through a network cable.

3. Uninstall the VCN service.

1. 1. Log in to the server as the admin user and run the su - root command to switch to the root user.

   2. Run the cat /home/ivstool/version/version.xml command to view the current version of the service software, as shown in the following picture.

      

   3. Run the cd /home/ivstool/bin command to check whether the Uninstall file exists.
      

• • • If yes, go to the next step.

    • If no, go to 4.

4. Run the /home/ivstool/bin/Uninstall.sh command.

Enter yes as prompted. The system starts to uninstall services.

After the operation is complete, the device will automatically restart.

Install the VCN service.

1. Open the vcn5x0.zip software package and obtain the install.sh file in the vcn5x0_install directory.

2. Use the SFTP tool to upload the vcn5x0.zip and install.sh files to the /tmp directory on the server.

3. Log in to the server as the admin user and run the su - root command to switch to the root user.

4. Run the cd /tmp command to open the /tmp directory.

5. Run the chmod +x * command.

6. Run the ./install.sh 192.168.2.10 192.168.2.1 command. The system starts to install services.

• 192.168.2.10: Indicates the server IP address.
  

• 192.168.2.1: Indicates the server gateway IP address.

    After the service software is installed, the system will automatically restart.

    After the VCN service is reinstalled, the password for logging in to the OMU portal and C/S client is restored to the default password Change_Me.

5. Change the PC IP address to the same network segment of the VCN IP address (IP address configured when reinstalling the service software).

6. Change the subnet mask based on the site plan (The default subnet mask when the VCN is delivered is 255.255.255.0. If the onsite subnet mask is also 255.255.255.0, skip this step.)

1. Log in to the OMU portal of the VCN as the Admin user.

2. Choose Local Configuration > Server Configuration.

3. Change the subnet mask of the server based on the site plan.

4. Click Save.

Hope it can help you!