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IVS 3800 Software Package...

IVS 3800 Software Package Upload Issue

Created: Aug 5, 2021 08:31:35Latest reply: Aug 11, 2021 08:52:24 579 13 0 0 0
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Hi Everyone,


I am facing a software package upload issue on CSP platform. Under Software > Inventory > Software package tab, I select my "tar.gz" file and start the upload. Uploading process starts properly but it crashes at 94%. What could be the problem?


IVS3800F (Label is changed, formerly TaiShan 200 (Model 5280))

iBMC Version: 5.73

Bios FW version: 1.38

CSP Version: 20.1.8.2

Trying to upload: IVS3000_V100R019C50SPC300_ARM_Full.tar.gz

Downloaded Version: IVS3800 V100R019C50SPC310


Software/inventory/Software Package


Many thanks in advance!

ivs3800

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(0) (0)
Y_T_Z
Admin Created Aug 5, 2021 09:24:59

You can try to rectify the software package by manually.

  1. Log in to the CSP management node as user cspexpert over an SSH connection and then run su root to switch to user root. 

  2. Run df -h to check whether the disk has free space.

  3. Run cd /opt/csp/CSP_EDGE_OM/V1/csp_edge_log command to the log directory and check the log file size.

  4. Run ls -lh to check whether there are large log files.

  5. Clear the large log files.

    In this case, clear the large log files edge_install.log, servicelog.log, servicelog.log.Febs, and servicelog.log.OM_MGR.


For more details, see https://support.huawei.com/hedex/hdx.do?docid=DOC1100646368&id=EN-US_TOPIC_0210029145&lang=en

Best wishes!

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from 10#
ArielOmo
ArielOmo Created Aug 11, 2021 08:52:24

Hi Everyone,

I used an existing vlan for "Inner OM" during the CSP installation, there are other servers in between internal network start and end IP range. After I configure an isolated vlan for inner OM the software package upload issue is solved!

Best,
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Y_T_Z
Y_T_Z Created Aug 12, 2021 00:51:14 (0) (0)
Thanks for your solution.  
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(0) (0)
2#
Y_T_Z
Y_T_Z Admin Created Aug 5, 2021 08:33:06

Hello, Have you tried more than once?
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3#
ArielOmo
ArielOmo Created Aug 5, 2021 08:35:25

Posted by Y_T_Z at 2021-08-05 08:33 Hello, Have you tried more than once?
Hi. Yes I tried to upload it on both explorer (latest) and chrome. I also tried to upload it via both physical and virtual machines..
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Y_T_Z
Y_T_Z Created Aug 5, 2021 08:41:46 (0) (0)
Do you want to upgrade? What is your chrome version, the Chrome v46.0 and later is recommended.  
(0) (0)
4#
Y_T_Z
Y_T_Z Admin Created Aug 5, 2021 08:48:16

In addition, you are advised to check whether an alarm indicating that the disk space is full is generated.
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(0) (0)
5#
ArielOmo
ArielOmo Created Aug 5, 2021 09:08:32

Posted by Y_T_Z at 2021-08-05 08:48 In addition, you are advised to check whether an alarm indicating that the disk space is full is gen ...
Hi Y_T_Z. The resutl is the same after chrome update. It is a fresh installation not an upgrade. My disks are empty. Only the OS is installed so far. I am following this document: https://support.huawei.com/hedex/hdx.do?docid=DOC1100646368&path=PBI1-21430725/PBI1-251363742/PBI1-22510739/PBI1-22511167/PBI1-250614775
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Y_T_Z
Y_T_Z Created Aug 5, 2021 09:10:32 (0) (0)
Check whether you switch pages when uploading the software.  
(0) (0)
6#
Y_T_Z
Y_T_Z Admin Created Aug 5, 2021 09:16:38

Alarm

What kind of alarm is this?

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(0) (0)
7#
Y_T_Z
Y_T_Z Admin Created Aug 5, 2021 09:24:59

You can try to rectify the software package by manually.

  1. Log in to the CSP management node as user cspexpert over an SSH connection and then run su root to switch to user root. 

  2. Run df -h to check whether the disk has free space.

  3. Run cd /opt/csp/CSP_EDGE_OM/V1/csp_edge_log command to the log directory and check the log file size.

  4. Run ls -lh to check whether there are large log files.

  5. Clear the large log files.

    In this case, clear the large log files edge_install.log, servicelog.log, servicelog.log.Febs, and servicelog.log.OM_MGR.


For more details, see https://support.huawei.com/hedex/hdx.do?docid=DOC1100646368&id=EN-US_TOPIC_0210029145&lang=en

Best wishes!

View more
  • x
  • convention：
(0) (0)
8#
ArielOmo
ArielOmo Created Aug 6, 2021 07:25:59

Posted by Y_T_Z at 2021-08-05 09:24 You can try to rectify the software package by manually.Log in to the CSP management node as user cs ...

Dear Y_T_Z, the /opt/csp partition seems free, only the 28% is in use. Should I still remove the mentioned logs and upload it again?


df -h


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Y_T_Z
Y_T_Z Created Aug 6, 2021 07:31:26 (0) (0)
If you don't have new business running in your environment, try this.  
(1) (0)
9#
Andre_G
Andre_G Created Aug 8, 2021 00:50:52

Delete what you've uploaded before, Reboot the IVS3800 machine
and try to start over.
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(0) (0)
10#
ArielOmo
ArielOmo Created Aug 11, 2021 08:52:24

Hi Everyone,

I used an existing vlan for "Inner OM" during the CSP installation, there are other servers in between internal network start and end IP range. After I configure an isolated vlan for inner OM the software package upload issue is solved!

Best,
View more
  • x
  • convention：

Y_T_Z
Y_T_Z Created Aug 12, 2021 00:51:14 (0) (0)
Thanks for your solution.  
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