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IVR long number issue

IVR long number issue

Created: Sep 5, 2019 07:43:24Latest reply: Sep 6, 2019 17:16:26 552 3 2 0 0

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If i have long number :xxxxxx

and i configured this long number for both

1. IVR prefix .

2. short long number change .(long :xxxxxx) ----->(short :yyyyyy)

when outside user called xxxxx ,will he listen to IVR or extension yyyyy will ring ? i checked it and the call will directly route to extension yyyyyy

so if customer requirment in the morning extension yyyyy to ring and in the evening IVR to recieve the call on the same long number.

how can i configure this requirment ?

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Alecksy

Created Sep 5, 2019 17:31:55

@abdelrahman : You can try and configure time based policies as the documentation explanation here. Let me know if there is anything else from our side.

Have a lovely day!

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Hey,girl

Created Sep 6, 2019 00:38:18

Posted by Alecksy at 2019-09-05 17:31 @abdelrahman : You can try and configure time based policies as the documentation explanation here. ...

that's right IVR long number issue-3054387-1

IVR long number issue-3054387-1

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KarimUC

Created Sep 6, 2019 17:16:26

actually in your case the calls will be dropped if you make both them the same , so you have to make different IVR prefix or delete the long number and make all of the calls come to this extension by default by configuring it on the trunk itself

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