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Issue installing eSight 2...

Issue installing eSight 20.1, allways get erro on install serivices nodes step

Created: May 19, 2021 16:42:11Latest reply: Mar 10, 2022 07:30:58 690 9 0 0 0
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Hi,


I'm trying to install the eSight 20.1 on VM, but i allways get erro on the Install service nodes step with the following error:


  •  Install service nodes_XXX.XXX.XXX.XXX

  • 2021-05-19 08:56,WAT INFO [ES_INFO] run interactive cmd=['{{ INSTALL_DISK_ROOT }}/20210519152354/runtime/python3/bin/python', 'launch.pyc', 'processor', '-i', 'cloudsop.install.install_app', '-selectedNetType', 'standalone', '-lld_netcard_access', 'eth0', '-lld_netcard_dr_heart', 'eth0', '-ARG_LANG', 'en_US', '-lld_netcard_internal', 'lo', '-lld_netcard_south', 'eth0']

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,705] [INFO]:Begin to find step cloudsop.install.install_app

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,706] [INFO]:returns step object ['cloudsop', 'install', 'install_app']

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,706] [INFO]:begin to parse command line arguments: ['-selectedNetType', 'standalone', '-lld_netcard_access', 'eth0', '-lld_netcard_dr_heart', 'eth0', '-ARG_LANG', 'en_US', '-lld_netcard_internal', 'lo', '-lld_netcard_south', 'eth0']

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,719] [INFO]:parse command line arguments finished

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,720] [INFO]:begin to parse interactive arguments

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,720] [INFO]:parse interactive arguments finished

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,740] [INFO]:Begin to do cloudsop.install.install_app

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,741] [INFO]:Start to change the password file....

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,575] [INFO]:Start to install service app...

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,164] [INFO]:No need to online floating IP.

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,165] [INFO]:Start to set product info...

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,207] [INFO]:Add product successfully.

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,350] [INFO]:Start to scan package...

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,358] [INFO]:Scan package successfully.

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,358] [INFO]:Start to install product...

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,998] [ERROR]:Install product failed.

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,020] [ERROR]:The error occurred in cloudsop.install.install_app

  • 2021-05-19 08:56,WAT INFO [ES_INFO] [2021-05-19 08:56,021] [ERROR]:Failed to do step cloudsop.install.install_app

  • 2021-05-19 08:56,WAT ERROR [ES_ERROR] ['timeout', '--preserve-status', '--signal=TERM', '4500', '{{ INSTALL_DISK_ROOT }}/20210519152354/runtime/python3/bin/python', 'launch.pyc', 'processor', '-i', 'cloudsop.install.install_app', '-selectedNetType', 'standalone', '-lld_netcard_access', 'eth0', '-lld_netcard_dr_heart', 'eth0', '-ARG_LANG', 'en_US', '-lld_netcard_internal', 'lo', '-lld_netcard_south', 'eth0'] run failed, ret_code=1 


I've try to set the TMOUT=0, but i alaways get this error on this step.

Any ideia what is happening? Or where i can get more info about the cause of this error?


Thanks


esight

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Best answer

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DDSN
Admin Created May 20, 2021 03:44:56

Hi paulomateusvisabeira,
Check whether your hardware meets the deployment requirements of the eSight server VM.

1

In the meantime, what's your operating system? The VM does not support VMware.

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Saqibaz
Saqibaz Created Mar 10, 2022 07:30:51 (0) (0)
 
All Answers
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2#
ariase88
ariase88 Admin Created May 19, 2021 16:46:11

Thanks for contacting the Huawei community!


We are checking your question and will provide an answer to you shortly...


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paulomateusvisabeira
paulomateusvisabeira Created May 19, 2021 18:30:12

Hi,
Just figure out that was memory misconfiguration. During the installation the server runs out of memory.
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4#
DDSN
DDSN Admin Created May 20, 2021 03:44:56

Hi paulomateusvisabeira,
Check whether your hardware meets the deployment requirements of the eSight server VM.

1

In the meantime, what's your operating system? The VM does not support VMware.

View more
  • x
  • convention：

Saqibaz
Saqibaz Created Mar 10, 2022 07:30:51 (0) (0)
 
(0) (0)
5#
paulomateusvisabeira
paulomateusvisabeira Created May 20, 2021 12:40:06

Posted by DDSN at 2021-05-20 03:44 Hi paulomateusvisabeira,Check whether your hardware meets the deployment requirements of the eSight ...
Hi,
Yes, the problem was that we had no set the minimum memory configuration, that is really needed by the eSight.
About the VM we have it installed on VmWare without any issue now.
Thanks for the support.
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S_Noch
S_Noch Created Sep 19, 2021 07:41:33 (0) (0)
 
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S_Noch
S_Noch Created Sep 19, 2021 07:41:19

Good
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Unicef
Unicef MVE Created Oct 28, 2021 09:12:09

Good answer
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8#
Saqibaz
Saqibaz Created Mar 10, 2022 07:30:58

good answer
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