Got it

Issue in SMU 02B Software update from V200 to V500 using SMU(E) OneKeyUpdateTool 4.0.8 tool

Created: Nov 21, 2021 19:52:58Latest reply: Jan 2, 2022 04:04:44 613 3 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hi,

Need help for following error while trying to upgrade the SMU02B software.

from, V200R001C00SP08 or V200R002C01SPC25 (I tried from both software versions)

to,      V500R002C20SPC005

I'm using SMU(E) OneKeyUpdateTool 4.0.8 tool


Error MSG


Log file is as follows,


INFO  [2021/11/22 00:46:37 203] DLG       : Tool Init

INFO  [2021/11/22 00:46:39 390] DLG       : Select server ip is 192.168.0.11

INFO  [2021/11/22 00:48:31 943] Login     : Login ip:192.168.0.10, use:enspire,pwd:001

INFO  [2021/11/22 00:48:38 571] Login     : Login ip:192.168.0.10, use:root,pwd:admin

INFO  [2021/11/22 00:48:43 738] TELNET    : Telnet Send Cmd rm -fr /tmp/OneKeyUpdate/

INFO  [2021/11/22 00:48:45 808] TELNET    : Telnet Send Cmd mkdir /tmp/OneKeyUpdate

ERR   [2021/11/22 00:48:47 100] PING      : nOkCount = 15,nCount=15

INFO  [2021/11/22 00:48:47 874] TELNET    : Telnet Send Cmd watchdog -t 10ms /dev/watchdog

INFO  [2021/11/22 00:48:49 932] TELNET    : Telnet Send Cmd cd /tmp/OneKeyUpdate

INFO  [2021/11/22 00:48:51 467] TELENT    : [R]cd /tmp/OneKeyUpdate


root@GSE200M:/tmp/OneKeyUpdate# 

INFO  [2021/11/22 00:48:51 467] TELENT    : [R]

INFO  [2021/11/22 00:48:53 025] TELNET    : Telnet Send Cmd version

INFO  [2021/11/22 00:48:53 542] TELENT    : [R]version


version: v100r004c00b08


root@GSE200M:/tmp/OneKeyUpdate# 

INFO  [2021/11/22 00:48:53 542] TELENT    : [R]version: v100r004c00b08

INFO  [2021/11/22 00:48:55 101] TELNET    : Telnet Send Cmd cat /proc/`pidof app_arm`/cmdline

INFO  [2021/11/22 00:48:55 615] TELENT    : [R]cat /proc/`pidof app_arm`/cmdline


/mnt/app_bin0/bin_arm/app_armroot@GSE200M:/tmp/OneKeyUpdate# 

INFO  [2021/11/22 00:48:55 615] TELENT    : [R]/mnt/app_bin0/bin_arm/app_arm

INFO  [2021/11/22 00:48:57 188] TELNET    : Telnet Send Cmd cat /mnt/app_bin0/bin_arm/config/version

INFO  [2021/11/22 00:48:57 703] TELENT    : [R]cat /mnt/app_bin0/bin_arm/config/version


SoftwareVersion=V200R001C00B123SP08root@GSE200M:/tmp/OneKeyUpdate# 

INFO  [2021/11/22 00:48:57 703] TELENT    : [R]SoftwareVersion=V200R001C00B123SP08

INFO  [2021/11/22 00:48:57 704] VersionInfo: PDM ver = , APP ver = V200R001C00B123SP08, BSP ver = V100R004C00B08

ERR   [2021/11/22 00:48:57 707] CUpdateStateBase: Decompressing BSPV100R004C01B99.tar.gz failed!

ERR   [2021/11/22 00:48:57 711] UpdateBspUpdate: DeviceBoardType=ARM9,PkgBoardType=

INFO  [2021/11/22 00:49:00 279] TELNET    : Telnet Send Cmd reboot 

INFO  [2021/11/22 00:49:15 289] DLG       : update fail


Anyone else encountered this error?

Please support me to indentify the solution to success this update.

by the way, I have access to the webUI without any issue, can we update the software via webUI?


Thank you

Featured Answers

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gzzz
Admin Created Nov 22, 2021 06:13:34

Hello, friend.

According to your upgrade error, you need to contact Huawei technical support to solve it for you. You can go to the following website to find your local Huawei representative.

Global Service Hotline

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Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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gzzz
gzzz Admin Created Nov 22, 2021 06:13:34

Hello, friend.

According to your upgrade error, you need to contact Huawei technical support to solve it for you. You can go to the following website to find your local Huawei representative.

Global Service Hotline

View more
  • x
  • convention:

I have faced this problem too. And got feedback from support “V200 is EOS”
View more
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  • convention:

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