Hi,
Need help for following error while trying to upgrade the SMU02B software.
from, V200R001C00SP08 or V200R002C01SPC25 (I tried from both software versions)
to, V500R002C20SPC005
I'm using SMU(E) OneKeyUpdateTool 4.0.8 tool

Log file is as follows,
INFO [2021/11/22 00:46:37 203] DLG : Tool Init
INFO [2021/11/22 00:46:39 390] DLG : Select server ip is 192.168.0.11
INFO [2021/11/22 00:48:31 943] Login : Login ip:192.168.0.10, use:enspire,pwd:001
INFO [2021/11/22 00:48:38 571] Login : Login ip:192.168.0.10, use:root,pwd:admin
INFO [2021/11/22 00:48:43 738] TELNET : Telnet Send Cmd rm -fr /tmp/OneKeyUpdate/
INFO [2021/11/22 00:48:45 808] TELNET : Telnet Send Cmd mkdir /tmp/OneKeyUpdate
ERR [2021/11/22 00:48:47 100] PING : nOkCount = 15,nCount=15
INFO [2021/11/22 00:48:47 874] TELNET : Telnet Send Cmd watchdog -t 10ms /dev/watchdog
INFO [2021/11/22 00:48:49 932] TELNET : Telnet Send Cmd cd /tmp/OneKeyUpdate
INFO [2021/11/22 00:48:51 467] TELENT : [R]cd /tmp/OneKeyUpdate
root@GSE200M:/tmp/OneKeyUpdate#
INFO [2021/11/22 00:48:51 467] TELENT : [R]
INFO [2021/11/22 00:48:53 025] TELNET : Telnet Send Cmd version
INFO [2021/11/22 00:48:53 542] TELENT : [R]version
version: v100r004c00b08
root@GSE200M:/tmp/OneKeyUpdate#
INFO [2021/11/22 00:48:53 542] TELENT : [R]version: v100r004c00b08
INFO [2021/11/22 00:48:55 101] TELNET : Telnet Send Cmd cat /proc/`pidof app_arm`/cmdline
INFO [2021/11/22 00:48:55 615] TELENT : [R]cat /proc/`pidof app_arm`/cmdline
/mnt/app_bin0/bin_arm/app_armroot@GSE200M:/tmp/OneKeyUpdate#
INFO [2021/11/22 00:48:55 615] TELENT : [R]/mnt/app_bin0/bin_arm/app_arm
INFO [2021/11/22 00:48:57 188] TELNET : Telnet Send Cmd cat /mnt/app_bin0/bin_arm/config/version
INFO [2021/11/22 00:48:57 703] TELENT : [R]cat /mnt/app_bin0/bin_arm/config/version
SoftwareVersion=V200R001C00B123SP08root@GSE200M:/tmp/OneKeyUpdate#
INFO [2021/11/22 00:48:57 703] TELENT : [R]SoftwareVersion=V200R001C00B123SP08
INFO [2021/11/22 00:48:57 704] VersionInfo: PDM ver = , APP ver = V200R001C00B123SP08, BSP ver = V100R004C00B08
ERR [2021/11/22 00:48:57 707] CUpdateStateBase: Decompressing BSPV100R004C01B99.tar.gz failed!
ERR [2021/11/22 00:48:57 711] UpdateBspUpdate: DeviceBoardType=ARM9,PkgBoardType=
INFO [2021/11/22 00:49:00 279] TELNET : Telnet Send Cmd reboot
INFO [2021/11/22 00:49:15 289] DLG : update fail
Anyone else encountered this error?
Please support me to indentify the solution to success this update.
by the way, I have access to the webUI without any issue, can we update the software via webUI?
Thank you