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IPC6625 cameras added to the IVS Client, but the PTZ control greys out

Created: May 8, 2019 07:55:06Latest reply: May 31, 2019 07:10:35 2481 4 12 0 1

This post talks about the issue that IPC6625 cameras added to the IVS Client software, but the PTZ control greys out. Please find below the solution to this issue.

The IPC6625 camera has PTZ control, but it is not working. Below are the steps to confirm that the IPC camera is added correctly to the IVS Client.

Log in to the IVS Client.
Click on Devices.
Right-click on the camera and select Edit.
Click on Camera Settings.
Change the Type to 'PTZ Dome/Box Camera'.
Check and confirm if the PTZ control is enabled.

Hope it can help you!

PTZ IVS Client IPC6225-VRZ

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cheeliang Created May 30, 2019 09:51:21

Thank for sharing!!!!!

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inam

Created May 31, 2019 01:13:44

This must be the most complex problem. Your solution is very good!

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SteveShim

Created May 31, 2019 04:23:59

Good explanation with Picture. Quite Clear for others to refer.

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owencl

Created May 31, 2019 07:10:35

Awesome, I found the root cause

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IPC6625 cameras added to the IVS Client, but the PTZ control greys out

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