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IPC6225 Tiing Issues.

IPC6225 Tiing Issues.

Created: Aug 16, 2020 10:00:18Latest reply: Aug 31, 2020 09:58:48 469 9 0 0 0
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Hello, customer reported that mostof the sites cameras have a time mismatch issues, kindly advise how to solve the issue.

IPC issue


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Hey,girl
Created Aug 18, 2020 03:08:40

Posted by heshamk at 2020-08-16 16:47 Customer tried the configuration as below but still the timing on cameras are diferent from the serv ...
Hello, please check the camera time zone.
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heshamk
heshamk Created Aug 19, 2020 08:05:07

@Hey,girl, we changed the time manually on the cameras web page then issue solved.

Thank you for your support
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DDSN
DDSN Admin Created Aug 16, 2020 10:01:19

Hi heshamk,
Please wait patiently. Our engineers are looking for answers to your questions.
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Hey,girl
Hey,girl Created Aug 16, 2020 10:20:15

Hi, dear!

Please check whether time synchronization is performed.

And check whether there is an unexpected power outage or new installation.

Thanks!

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heshamk
heshamk Created Aug 16, 2020 12:25:55

He confirmed that he has configured the NTP but i sent him the configuration steps for double confirming and waiting for his feedback.
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Hey,girl
Hey,girl Created Aug 16, 2020 12:31:56

Ok.
waiting for your feedback.
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6#
heshamk
heshamk Created Aug 16, 2020 16:47:18

Customer tried the configuration as below but still the timing on cameras are diferent from the server. 

Camera Timing

Camera Timing


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7#
Hey,girl
Hey,girl Created Aug 18, 2020 03:08:40

Posted by heshamk at 2020-08-16 16:47 Customer tried the configuration as below but still the timing on cameras are diferent from the serv ...
Hello, please check the camera time zone.
View more
  • x
  • convention：
(0) (0)
8#
heshamk
heshamk Created Aug 19, 2020 08:05:07

@Hey,girl, we changed the time manually on the cameras web page then issue solved.

Thank you for your support
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9#
Tadros
Tadros Created Aug 31, 2020 08:25:33

you can enable NTP service on the cameras also
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10#
peter64
peter64 Created Aug 31, 2020 09:58:48

Need to enable NTP for cameras on the server, and enable the NTP for cameras from the camera webpage , or if you have multiple cameras you can use IPC configurator
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