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IPC camera not able to power on via POE

Created: May 9, 2019 04:29:16Latest reply: May 31, 2019 11:19:49 1348 1 11 0 0

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Issue description

Users are not able to power on the device.

Alarm information

None.

Handling process

1. Rebooted the camera.

2. Checked whether only 1 device or many devices are involved.

3. Reset the cable on the POE switch.

4. Tried to use another cable.

5. Tried to power on using a power adapter.

Root cause

It may due to a faulty POE port.

Suggestions

Check the RMA service.

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convention：
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owencl

Created May 31, 2019 11:19:49

How to reset the cable on POE port?

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IPC camera not able to power on via POE

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