Hello, guys!
It is nice to meet you in the community!
This topic describes common IP
phone error prompt information.
Generally, an error prompt
information is displayed on the LED screen of IP phones.
Table-1 IP phone login error prompts
Message ID | Message Name | Prompt Name | Error Prompt |
0xFFFF00029 | CALL_E_ERR_AA_LOGIN_ERROR | TXT_LOGIN_FAIL | Login fails. |
0xFFFF0002b | CALL_E_ERR_AA_PASSWORD_ERROR | TXT_LOGIN_NOORPASD_ERROR | Incorrect user name or password. |
0xFFFF0002c | CALL_E_ERR_AA_USERNAME_ERROR | TXT_LOGIN_NOORPASD_ERROR | Incorrect user name or password. |
0xFFFF0002d | CALL_E_ERR_AA_USERLOGINED_ERROR | TXT_LOGIN_USER_LOGINED | You have logged in. |
0xFFFF0002e | CALL_E_ERR_AA_ACCOUNTLOCKED_ERROR | TXT_LOGIN_ACCOUNTLOCKED_ERROR | The account is locked. |
0xFFFF0002f | CALL_E_ERR_AA_TERMINALTYPE_ERROR | TXT_LOGIN_TERMINALTYPE_ERROR | Terminal type mismatch. |
0xFFFF00037 | CALL_E_ERR_AA_TIMEOUT_ERROR | TXT_LOGIN_TIMEOUT | Login times out. |
0xFFFF00028 | CALL_E_ERR_AA_REQRANDOMNUM_ERROR | TXT_LOGIN_SERVER_ACCESS_ERROR | Failed to connect to the server. |
Table-2 IP phone upgrade error prompts
Message Name | Prompt Name | Error Prompt |
TSP_UPG_E_RESULT_FAIL_UPGFILE | TXT_AUTOUPDATE_RESULT_FAIL_UPGFILE | Fail to update the upgrade package. |
TSP_UPG_E_RESULT_FAIL_CONFIG | TXT_AUTOUPDATE_RESULT_FAIL_CONFIG | Failed to update the configuration file. |
TSP_UPG_E_RESULT_FAIL_SIGNALTONE | TXT_AUTOUPDATE_RESULT_FAIL_SIGNALTONE | Failed to update signal tones. |
TSP_UPG_E_RESULT_FAIL_LANGUAGE | TXT_AUTOUPDATE_RESULT_FAIL_LANGUAGE | Fail to update the language package. |
TSP_UPG_E_RESULT_FAIL_CERTIFICATE | TXT_AUTOUPDATE_RESULT_FAIL_CERTIFICATE | Failed to update the certificate. |
TSP_UPG_E_RESULT_FAIL_WALLPAPER | TXT_AUTOUPDATE_RESULT_FAIL_WALLPAPER | TXT_AUTOUPDATE_RESULT_FAIL_WALLPAPER |
TSP_UPG_E_RESULT_FAIL_RING | TXT_AUTOUPDATE_RESULT_FAIL_RING | Failed to update wallpapers. |
TSP_UPG_E_RESULT_FAIL_RING | TXT_AUTOUPDATE_RESULT_FAIL_RING | Failed to update ring tones. |
Table-3 IP phone network error prompts
Message Name | Prompt Name | Error Prompt |
HCS_E_EVENT_IP_CONFLICT | TXT_DESK_HINT_IPCONFLICT | Phone IP address conflict. |
HCS_E_EVENT_CABLEDISCNNCT | TXT_DESK_HINT_NETFAIL | The phone is disconnected from the network. |
HCS_E_EVENT_ACCSFAIL | TXT_CALL_INFO_WND_CALL_NEWWORK_EXECPT | The phone is disconnected from the network. |
HCS_E_EVENT_DOT1X_AUTH_FAIL | TXT_Dot1x_AUTH_ERROR | 802.1x authentication fails. |
Thanks for reading!
