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Inverter not online

Inverter not online

Created: Nov 5, 2021 19:16:57Latest reply: Dec 8, 2021 15:18:42 403 5 0 0 0
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Hi, I have an inverter that shows it's online.  But in the app and on net it shows me offline.  The device, in the settings, shows connected.



please help.

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gzzz
Admin Created Nov 6, 2021 02:50:29

Hello, friend.

Do not expose your privacy in a public forum. It is possible that the fusion solar system is malfunctioning or it is the cause of your inverter itself and you can try upgrading to the latest version. You will need to seek help from the PV Centre to locate the fault. You can send an e-mail describing your problem and including your SN number to the following e-mail address.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

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Tang_li
Tang_li Created Nov 8, 2021 01:35:43 (0) (0)
Upgrade the device software to the latest version.  
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Gustavo.HdezF
Gustavo.HdezF Admin Created Nov 5, 2021 19:26:39

Hello User. we are reviewing your question and we will answer you shortly. Thanks.
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gzzz
gzzz Admin Created Nov 6, 2021 02:50:29

Hello, friend.

Do not expose your privacy in a public forum. It is possible that the fusion solar system is malfunctioning or it is the cause of your inverter itself and you can try upgrading to the latest version. You will need to seek help from the PV Centre to locate the fault. You can send an e-mail describing your problem and including your SN number to the following e-mail address.

Europe Email: eu_inverter_support@huawei.com    

China and Asia Pacific: solarservice@huawei.com     

Latin America Email: la_inverter_support@huawei.com 

View more
  • x
  • convention：

Tang_li
Tang_li Created Nov 8, 2021 01:35:43 (0) (0)
Upgrade the device software to the latest version.  
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4#
Unicef
Unicef MVE Created Dec 6, 2021 13:12:31

GOOD ANSWER
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Confucius
Confucius Moderator Created Dec 8, 2021 15:18:42

@cmeloR can you please provide us a screenshot of the fault (from the APP and webpage)?
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