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internet not working on a...

internet not working on android

Created: Apr 24, 2021 04:15:01Latest reply: Apr 24, 2021 14:08:16 410 4 0 0 0
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hi everyone i have huawei small ont , EG8245H5, My internet working fine on laptop , and iphones devies, but not working on any android devices, what is the issue, i have olt, core switch , and firewall also, if there is any option whare we can select android , then please answer me .



thanks and regards.

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Chenxintao
Admin Created Apr 24, 2021 04:50:04

Hello, friend!
As far as I know, EG8245H5 does not have any terminal system settings. Please log in to the EG8245H5 web screen to check whether mac address filtering is set. As you said, other systems can be connected to the network. If there is no mac address filtering, then the problem is not Not on EG8245H5, but on Android phones.
Thanks!
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olive.zhao
olive.zhao Admin Created Apr 24, 2021 04:30:12

Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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Chenxintao
Chenxintao Admin Created Apr 24, 2021 04:50:04

Hello, friend!
As far as I know, EG8245H5 does not have any terminal system settings. Please log in to the EG8245H5 web screen to check whether mac address filtering is set. As you said, other systems can be connected to the network. If there is no mac address filtering, then the problem is not Not on EG8245H5, but on Android phones.
Thanks!
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umarpms
umarpms Created Apr 24, 2021 05:02:06

i have many android phones and many onts, but same issue only android phones have problem even android phone getting the ip address from dhcp but still not working internet on android.
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Chenxintao
Chenxintao Admin Created Apr 24, 2021 14:08:16

Posted by umarpms at 2021-04-24 05:02i have many android phones and many onts, but same issue only android phones have problem even andro ...

Hi, friend！
Can you provide the device version, and your city?

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