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Interconnection with eLTE (abnormal PSTN interconnection service)：The registration of the PSTN gateway user fails.

Created: Jun 29, 2019 07:12:27Latest reply: Jul 25, 2021 04:36:53 470 6 3 0 0

【problem description】

The registration of the PSTN gateway user fails.

【possible Cause】

1. The transmission between the PSTN and eAPP fails.
2. The information about the registered users of the PSTN and eAPP is inconsistent.

【Check Method】

Choose Device Details > SIP Registration Status to check the registration status of the gateway user.

【Recovery Method】

1. If the IP address of the ping PSTN gateway is on the dispatcher, go to 2.
2. On the PC that logs in to the PSTN gateway, ping the IP address of the dispatcher. Then, go to 3.
3. Check whether the SIP registration information on the eAPP and the PSTN is consistent. If yes, go to 4.
4. Restart the PSTN gateway to trigger SIP user re-registration.
5. If the fault persists, contact TD Tech technical support.

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user_4075791

Created Feb 13, 2021 16:58:56

Thanks

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user_4075791

Created Feb 13, 2021 17:10:41

Thanks for sharing

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Faridrami

Created Feb 14, 2021 16:13:31

Thanks for sharing

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lan2019

Created Feb 16, 2021 03:16:10

Great

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Unicef

MVE Created May 16, 2021 13:28:02

Good post

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nochhie

Created Jul 25, 2021 04:36:53

Well note

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Interconnection with eLTE (abnormal PSTN interconnection service)：The registration of the PSTN gateway user fails.

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