[Intelligent Vision Documentation Issue 10] Huawei Camera FAQs

Created: May 12, 2020 12:12:33Latest reply: Mar 1, 2021 03:00:55 590 9 4 0 0

Issue 10, 2019 Subscribe

FAQs

If a fault cannot be rectified, collect the fault information and contact Huawei technical support. Fault information is essential to troubleshooting. Collect as much original information as possible to improve efficiency and accuracy of troubleshooting.

1. Collecting Camera Logs

Step1 Log in to the camera web system.
Step2 Choose Maintenance > Log and click One-Click Collection.

2. Obtaining SDK Logs

Obtain SDK logs from the following paths: • Windows: C:\HW_SDK_LOG\Vware_SDK.log
• Linux: /home/sdklog/Vware_SDK.log

3. Downloading Recordings

       Step1 Log in to the camera web system.
       Step2 Choose Recording > Download, select the start time and end time, and click Search.
       Step3 Click Download.

Image fault report template

Image		Huawei	Vendor 1	Vendor 2
Project	Basic information
	Customer concern
	Installation environment	Site survey description: 1.Installation height (h) 2.Distance (d) from the bottom of the image to the camera installation position Installation scenario description: 1.Description 2.Picture 3.Snapshot of the live video from the camera.
Product	Model
	Lens (involved in box cameras)
	Software version
Default effect	Daytime	Image + recording + log	Image + recording	Image + recording
Default effect	Night	Image + recording + log	Image + recording	Image + recording
Optimization effect	Daytime	Image + recording + log	Image + recording	Image + recording
Optimization effect	Night	Image + recording + log	Image + recording	Image + recording
Image parameter settings:		Example: Manual exposure is enabled and the shutter speed is set to X.
Fault occurrence time:
Expected resolution time:

Intelligent analysis fault report template

Intelligent Analysis
Project	Basic information
	Customer concern
	Installation environment	Site survey description: 1.Installation height (h) 2.Distance (d) from the bottom of the image to the camera installation position Installation scenario description: 1.Description 2.Picture 3.Snapshot of the live video from the camera
Product	Model
	Lens (involved in box cameras)
	Software version
Fault description		Example: The face capture frame is not displayed.
Relevant logs		Snapshot directory package + Recording + Screen recording + Log + Parameter setting screenshots (such as facial parameters and motor vehicle parameters) Note: The screen recording file is named by fault description.
Fault occurrence time:
Expected resolution time:

Interconnection fault report template

Protocol Interconnection
Information	Basic project information
	Customer concern
	Networking environment and applications	1.Network between the client and the camera 2.Operating system of the application running platform (mandatory for SDK protocol interconnection) 3.Major SDK version (mandatory for SDK protocol interconnection) 4.Application development language (such as C++, C#, and Java). This parameter is mandatory for SDK protocol interconnection.
Product	Model
	Interconnected platform
	Software version
Fault description		Example: Live video stream fails to be requested through SDK.
Relevant logs		1.SDK logs (mandatory for SDK protocol interconnection) 2.Camera logs 3.Fault occurrence scene packets captured (using the Wireshark, mandatory for SDK protocol interconnection) 4.Minimum project that can run for the error code reported by the interface invoked (mandatory for SDK protocol connection)
Fault occurrence time:
Expected resolution time: