If you look through the attached documents, you may understand the general information about the Fortinet FortiCare Support Service.
"The Fortinet FortiCare Support Service provides technical assistance for all Fortinet products. These include FortiGuard analysis and Management Service (FAMS), Forti***yzer, FortiClient, FortiDB, FortiGate, FortiMail, FortiManager, FortiScan, and FortiWeb. Customer satisfaction and responsiveness is Fortinet’s number one priority.With FortiCare Support, customers can rest assured that their Fortinet security products are performing optimally and protecting their corporate assets.
Fortinet’s Regional Technical Assistance Centers provide global coverage. Fortinet offers end-users multiple options for FortiCare contracts so that end-users can obtain the right level of support for their organization’s needs. Attractively priced options start with either of two foundational programs: 24x7 Comprehensive support with advanced hardware
replacement and 8x5 Enhanced support with return for hardware replacement. Additional options can be added that include Premium Support with technical account management and Premium RMA support with enhanced service
levels. All FortiCare programs are augmented with the latest support tools so that end-users can communicate online, open and manage support tickets, and search Fortinet’s growing knowledge base of expert-level advice and information.
Additionally, Fortinet Professional Services can be engaged for projects with critical deadlines, initial deployments, or large projects."
