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Incorrect manual - unknow...

Incorrect manual - unknown reason for Error: Upgrade failed due to a failure in downloading the version file.

Created: Nov 10, 2021 12:22:28Latest reply: Nov 13, 2021 20:25:18 588 21 0 0 0
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I am getting error during update via ftp

Error: Upgrade failed due to a failure in downloading the version file.


Manual says is it is because of network problems


This is incorrect


I attach screenshots with server logs you can see the bin was downloaded in full OK 28326392 and connection terminated normally

Why AP does not update?


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ap update

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(1) (0)
fuzi_yao
Admin Created Nov 11, 2021 01:13:05

Hi andmed,
The ap2051dn-s is sold only in China, not in other countries. Therefore, the software package can be downloaded only from the Chinese website. You can download the Chinese software package to update the AP's firmware. The link is as follows:

https://support.huawei.com/enterprise/zh/software/253540745-ESW2000404520

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jason_hu
jason_hu Admin Created Nov 10, 2021 12:22:50

Hello,
We're working on your problem. Please be patient.
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3#
jason_hu
jason_hu Admin Created Nov 10, 2021 12:26:44

Hi friend!
Can you send me the link to the manual to see?
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4#
andmed
andmed Created Nov 10, 2021 12:28:45

sorry i did not keep it.
i downloaded it somewhere from your website
do you want me to send pdf file?

this is the front page


f


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nbctcp
nbctcp Created Nov 27, 2021 03:57:11 (0) (0)
I encounter that "version file" error in AP5030DN.
How I solve by
1. make sure ftp server working by ftp from other pc manually. I am using coreftp server
2. must run this first otherwise it will complain
]upgrade version check
Info: Upgrade version check ok.  
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5#
andmed
andmed Created Nov 10, 2021 12:33:26

this is info on my device

and upgrade procedure I follow


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6#
andmed
andmed Created Nov 10, 2021 12:36:27

6.5.1.2 exactly as manual says


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7#
andmed
andmed Created Nov 10, 2021 12:59:51

still getting this error. tried several times ☹️
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8#
jason_hu
jason_hu Admin Created Nov 10, 2021 13:03:20

Hi friend!
Ok, Please wait for me to check it for you.
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9#
jason_hu
jason_hu Admin Created Nov 10, 2021 13:18:21

Hi friend!
Is your network-connected properly? In FTP, TFTP, and SFTP modes, the AP and PC can communicate with each other. Please check it.

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10#
andmed
andmed Created Nov 10, 2021 13:38:16

Hello friend! Please carefully review screenshots in this thread, all logs are attached
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