Inconveniente con DTMF

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Created: Oct 29, 2021 13:58:20Latest reply: Oct 30, 2021 13:06:19 318 5 0 0 0

Rewarded HiCoins： 0 (problem resolved)

Buenos dias Estimados,

Espero me puedan ayudar en esta cosnulta,

Estoy registrando un inconveniente con los DTMF salientes (al llamar a un 0800 y marcar un número, no realiza esa acción) en diferentes sucursales. Esto me esta sucediendo en un routers Huawei AR2220 y AR2220E, tienen la versión de VRP V200R007C00SPCb00 y parche ARV200R007HP0031. Sucede con los proveedores Telecom, Telefónica y Telefónica Interior. Probamos cambiando un parámetro en los trunk-group (nte-negotiation) y el DTMF Signalling en el CallManager, pero evidentemente no mira ese parámetro porque de la forma que lo ejecutemos no funciona.

De antemano muchas gracias por su colaboracion.

Troubleshooting huawei

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from 4#

chenhui Admin Created Oct 30, 2021 06:16:59

Please contact the TAC to have a deep inspection.

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^2#

chenhui Admin Created Oct 29, 2021 14:00:51

Hi,
Kindly wait for a second, we'll feed back to you ASAP.

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^3#

chenhui Admin Created Oct 29, 2021 15:25:34

Sorry, but I didn't get what problem you are stuck in, can you describe it more detailedly?

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Anderaya Created Oct 29, 2021 16:10:03 (0) (0)
El problema en el que me encuentro es con inconvenientes DTMF en la salida parece que los routers no están interpretando los DTMF. Por ejemplo al hacer una llamada saliente desde un interno a un 0800 ó un 0810 nos pide ingresar nuestro número de documento no lo interpreta, por lo que nos vuelve a repetir el menú. Obviamente funciona con otros Routers Cisco. Aclaro que este problema solo pasa en las llamadas salientes.

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^4#

chenhui Admin Created Oct 30, 2021 06:16:59

Please contact the TAC to have a deep inspection.

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^5#

Unicef

MVE Created Oct 30, 2021 13:06:19

Good answer

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