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In an OSN 3500 the TPS Switch doesn't occur when TPS Group is more than 1-4

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Hello, everyone!

This post will tell you one issue in an OSN 3500 the TPS Switch doesn't occur when TPS Group is more than 1-4.


Problem description

The equipment OSN 3500 V1R2C02B022SP02 (5.21.12.42), when has a TPS group more than 1:4, if any problem happens, the TPS switch may not occur, and the services could be lost.  Then the protection board would have to be reset to restore the services.

DOWN_E1_AIS.


Handling procedure

When the OSN 3500 equipment has V1R2C02B022SP02 (5.21.12.42) software version and a PQ1/PQM TPS protection group configured over 1:4, sometimes activation commands of some channels are not received, then, when TPS switching, services in corresponding channels cannot be protected.


Root cause

NA


Solution

Temporary Solution: soft reset the protection board manually.  If over 1:4 TPS protection group exists in the equipment, and the TPS switching doesn’t occur, soft reset the protection board to restore the services. 
Final Solution: Upgrade the OSN 3500 to V1R3C02B030SP04 (5.21.13.47) or above. 


That's all, I welcome everyone to leave a message and exchange in the comment area!

Thank you

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