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iKnow point system rules

Latest reply: Aug 14, 2020 16:12:34 717 16 6 1

1. What are the HiCoins?

The HiCoin is a virtual currency which can be obtained by users in the Huawei Enterprise Support Community and of iKnow. Users are able to exchange HiCoins with various prizes on the Community’s Rewards page.

View your HiCoins

 

2. How to gain HiCoins?

1) Log in to iKnow and complete the following tasks:

Task Type

Action

Rule Description

Limitation

Rewards Release

Quantity

Newbie task

First login

Users log in to iKnow for the first time

First time

Real time

5 HiCoins

First product categories selected

Users log in to iKnow for the first time and select a product categories

First time

Real time

2 HiCoins

First query input

Users input a query into iKnow for the first time

First time

Real time

2 HiCoins

First feedback the answer iKnow provided

Users feedback the answer provided by iKnow for the first time

    Note:

Submitting feedback is deemed as valid

First time

Real time

5 HiCoins

First feedback on the message board

Users feedback on the message board about iKnow functions, UI, etc.

First time

Real time

5 HiCoins

Daily task

Daily Q&A

The number of queries reaches 5 per day

    Note:

 1. The queries need to be related to Huawei Enterprise products and not constitute‘chit-chat’ 

 2. Multiple identical questions recorded on the same day are counted only once.

Once a day

Real time

1 HiCoin

Consecutive logins and Q&A

The accumulated number of login times in a calendar month reaches 10 and the number of queries reaches 100

  Note:

 1. The queries need to be related to Huawei Enterprise products and not constitute ‘chit-chat’.

 2. Multiple identical questions on the same day are counted only once.

Once a month

Real time

5 HiCoins

Feedback accepted

Users’ feedbacks are divided into three levels

  Level 1

The feedback about queries that iKnow cannot answer or answers inaccurately which is accepted.
  Level 2

The feedback about queries that iKnow cannot answer or answers inaccurately when trying to provide a complete and correct answer; the feedback about iKnow functions, UI, etc. which is accepted.

  Level 3

The feedback about major issues and valuable suggestions which is accepted.

  Note:

1. User feedback must be detailed and clear. 

2. If the user's feedback belongs to the products of Carrier and Consumer, it will be deemed as a non-enterprise product content and will not be accepted, the administrator will review the users’ feedback. The repeated feedback from a single user is counted only once.

Users whose level is 1 can obtain 10 HiCoins at most in a month for their feedbacks

Ten working days after completing

Level 1:

Each feedback obtains 1 HiCoin

Level 2:

Each feedback obtains 5 HiCoins

Level 3:

Each feedback obtains 10 HiCoins

Log in to iKnow and gain HiCoins 

 

Example of Feedback in iKnow

a. Feedback the answer iKnow provided

1

 b. Feedback on the message board

1


2) Log in to the Community and post or reply there or take part in Community activities:

Gain HiCoins in the Community

Participate in activities to win HiCoins

 

3. View and redeem HiCoins

Method 1. 

Check the total amount of HiCoins and more details about HiCoins obtained in the User Center of iKnow.

1

 

Method 2. 

Check the total amount of HiCoins and more details about HiCoins obtained in the User Center of the Community.

1


Rewards

• Huawei HCIA vouchers;

 Amazon.com Gift Cards;

 Huawei pods;

    

(Prizes are updated regularly)

 

If you have any questions about HiCoins, please feel free to leave a message below or contact our admins. We are happy to answer them for you!

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wissal
MVE Created Jul 23, 2020 09:14:18 Helpful(1) Helpful(1)

Clear, very useful.
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I%20would%20like%20to%20share%20with%20you%20my%20experience%2C%20I'm%20telecommunications%20engineer%2C%20currently%20senior%20project%20manager%20at%20an%20operator%2C%20partner%20of%20Huawei%2C%20in%20the%20radio%20access%20network%20department%2C%20for%2020%20years%20I%20managed%20several%20types%20of%20projects%2C%20for%20the%20different%20nodes%20of%20the%20network.%3Cbr%2F%3EAt%20the%20same%20time%2C%20I%20give%20courses%20in%20universities%20as%20a%20temporary%2C%20to%20bring%20the%20operational%20side%20of%20telecommunication%20technologies%20to%20students%2C%20for%20network%20supervision%20systems%2C%20mobile%20radio%20networks%20and%20access%20networks%20etc.
tesfama
Created Jul 23, 2020 18:30:31 Helpful(0) Helpful(0)

This is good
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victorDa
Created Jul 24, 2020 19:18:58 Helpful(0) Helpful(0)

Thats good!
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LudRS2020
Created Jul 28, 2020 08:59:24 Helpful(0) Helpful(0)

Thank you
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VinceD
Created Jul 28, 2020 16:23:29 Helpful(0) Helpful(0)

Thank you for this valuable information.
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I%20love%20to%20learn%20new%20things%20everyday.
shakeela
Created Jul 28, 2020 16:26:39 Helpful(1) Helpful(1)

good question and answer
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shakeela
Created Jul 28, 2020 16:26:46 Helpful(0) Helpful(0)

:)
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azkasaqib
Created Jul 28, 2020 16:27:28 Helpful(1) Helpful(1)

thanks for the information
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azkasaqib
Created Jul 28, 2020 16:27:35 Helpful(0) Helpful(0)

got it
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