Hello, everyone. I want to share a EC product case. IdeaHub Fixed IP Address Cannot Be Pinged or Log In to

Background

Scenario : IdeaHub Fixed IP Address Cannot Be Pinged or Log In to

Method introduction & Solution

After the IdeaHub applies for a fixed IP address, the IP address, subnet mask, and gateway address cannot be pinged.

Possible Causes

The applied fixed IP address expires.

Other causes such as network problems

Handling Procedure

Step 1 Check whether the fixed IP address expires. Generally, the application duration is filled in.

Step 2 Check whether the network port indicator is green. If it is not green, the network port is faulty. If it is green, go to Step 3.

Step 3 Choose Advanced Settings > WAN > Automatically obtain the IP address. If the IP address cannot be obtained, the network connection is abnormal. Log in to the web page using the built-in browser of the UI to check the network port mode.

Select 100 Mbit/s/full-duplex for the video private network.

Select Automatic detection for common office and change the detection mode to the corresponding mode.

Step 4: After the mode is changed, the IP address can be automatically obtained. If the IP address still cannot be pinged, go to Step 5.

Step 5: Connect the PC to the IdeaHub and check whether the ping operation is successful. If the ping operation is successful, the terminal is normal. Check the network (network cable or router).After the IdeaHub applies for a fixed IP address, the IP address, subnet mask, and gateway address cannot be pinged.

Possible Causes

The applied fixed IP address expires.

Other causes such as network problems

Handling Procedure

Step 1 Check whether the fixed IP address expires. Generally, the application duration is filled in.

Step 2 Check whether the network port indicator is green. If it is not green, the network port is faulty. If it is green, go to Step 3.

Step 3 Choose Advanced Settings > WAN > Automatically obtain the IP address. If the IP address cannot be obtained, the network connection is abnormal. Log in to the web page using the built-in browser of the UI to check the network port mode.

Select 100 Mbit/s/full-duplex for the video private network.

Select Automatic detection for common office and change the detection mode to the corresponding mode.

Step 4: After the mode is changed, the IP address can be automatically obtained. If the IP address still cannot be pinged, go to Step 5.

Step 5: Connect the PC to the IdeaHub and check whether the ping operation is successful. If the ping operation is successful, the terminal is normal. Check the network (network cable or router).

Conclusion

The above scenarios are completed in the laboratory environment, only for case reference, not as the guidance basis for specific problems. If there are further questions. Please obtain the above log and send it to R&D or contact us with TAC support team.