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I Have Double NAT Issue N...

I Have Double NAT Issue Need My HG8245Q to be in Bridge Mood

Created: May 21, 2020 21:32:50Latest reply: May 23, 2020 16:25:20 1919 15 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hello,


I desperately need help have looked almost everywhere and did not find a step by step instructions on how to bridge my ONT.

I have a mesh network that keeps disconnecting and then connecting back again by itself, after contacting the mesh product customer support they told me that it's probably a double NAT issue and it's interfering with the cloud services of the mesh network.

They told me I should bridge the modem/router that my ISP provided which is the HG8245Q.

I don't have a lot of experience with network configurations and I really wish someone can help me with my issue.


Thanks in advance!

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Chenxintao
Admin Created May 22, 2020 02:39:01

Hello, friend!


You need to create a bridge WAN, bind the LAN to the WAN, and set the VLAN value to the VLAN of the environment where you are located. 


As I do not know the style of the ONT web page, I will provide two styles for your reference.


1

2


And


1

4


Thanks！

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2#
Gustavo.HdezF
Gustavo.HdezF Admin Created May 21, 2020 22:25:38

Hello. In the following link you will find the documentation for the ONTHG8245Q:


https://support.huawei.com/hedex/hdx.do?docid=DOC1100514286&lang=en


Regards.

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3#
Chenxintao
Chenxintao Admin Created May 22, 2020 02:39:01

Hello, friend!


You need to create a bridge WAN, bind the LAN to the WAN, and set the VLAN value to the VLAN of the environment where you are located. 


As I do not know the style of the ONT web page, I will provide two styles for your reference.


1

2


And


1

4


Thanks！

View more
  • x
  • convention：
(0) (0)
4#
TM17
TM17 Created May 22, 2020 03:43:09

Posted by Chenxintao at 2020-05-22 02:39 Hello, friend!You need to create a bridge WAN, bind the LAN to the WAN, and set the VLAN value to th ...
I followed the exact steps, i get this message when i click apply "The current service type is not supported in bridge WAN mode."

i'm not sure if after click WAN CONFIGURATION, Should i do the changes on the existing connection name or should i create a new one?
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Chenxintao
Chenxintao Created May 22, 2020 05:43:00 (0) (0)
The HG8245Q supports the preceding services. If the setting fails, check whether the original configuration and setting procedure are correct.  
Chenxintao
Chenxintao Created May 22, 2020 06:19:52 (0) (0)
If you are doing a test, you can try to delete the previous WAN configuration and then add it again.  
TM17
TM17 Reply Chenxintao  Created May 22, 2020 16:07:58 (0) (0)
you're saying I should reset the modem in order for i it to be in it's original configuration?  
TM17
TM17 Reply Chenxintao  Created May 23, 2020 01:53:34 (0) (0)
i have rested my modem to it's original configuration, followed the steps again and it is still giving me the same error message  
Chenxintao
Chenxintao Reply TM17  Created May 23, 2020 04:57:27 (0) (0)
Can you take a screenshot of the error message?  
(0) (0)
5#
TM17
TM17 Created May 22, 2020 03:44:01

Posted by Chenxintao at 2020-05-22 02:39 Hello, friend!You need to create a bridge WAN, bind the LAN to the WAN, and set the VLAN value to th ...

I followed the exact steps, i get this message when i click apply "The current service type is not supported in bridge WAN mode." I don't know why.

i'm not sure if after click WAN CONFIGURATION, Should i do the changes on the existing connection name or should i create a new one?

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  • convention：
(0) (0)
6#
TM17
TM17 Created May 23, 2020 05:17:39

I have attched the error message here. I appreciate the help! @Chenxintao  


1


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7#
Chenxintao
Chenxintao Admin Created May 23, 2020 06:29:55

You can test it.

TR069 is not required, select INTERNET.


2


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8#
TM17
TM17 Created May 23, 2020 16:25:20

I cannot change that, it's grayed out. I can only change it if i create a new connection.
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Chenxintao
Chenxintao Created May 25, 2020 01:38:38 (0) (0)
Yes, you need to re-establish a connection.  
TM17
TM17 Reply Chenxintao  Created May 25, 2020 18:21:55 (0) (0)
what do you mean by re-establish a connection?  
Chenxintao
Chenxintao Reply TM17  Created May 26, 2020 00:27:15 (0) (0)
Create on this page  
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