Got it

I am trying to install the WEB LCT to manage E6616 equipment

Created: Feb 4, 2022 12:01:38Latest reply: Feb 4, 2022 12:36:12 159 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

I am  trying to install the WEB LCT to manage E6616 equipment and to do the initial configuration, but it does not works. 

I've tried with different versions (iMasterNCE_V100R020C10SPC300_WebLCT, V100R020C10SPC3102 and V100R020C10SPC3103)

and differents jdk (11.0.12 and 11.0.14), with the same result: http status 500 – internal server error, Servlet.init() [springmvc] exception.

 

If you can indicate me where the error is or send me a functional version, it would be great.



Featured Answers

Best answer

Recommended answer

liqiang185
Admin Created Feb 4, 2022 12:36:12

Dear friend!

500 indicates that an error occurs in the internal service of the PC.

1. The software running environment of the PC may not be set up, or the configuration is incorrect.

Please check whether the browser on the PC is correctly configured. After installing the Web LCT on the PC, you need to configure the browser software on the PC. The following uses iMaster NCE Web LCT V100R020C10 as an example: Configuring the Internet Explorer

In addition, during the installation of the Web LCT, the antivirus software may delete some files from the software. As a result, the software cannot run. Stop the antivirus software when the software is installed and running, and try again.

If the Web LCT still cannot run properly, reinstall the operating system of the PC.


2. The connection between the PC and the NE is abnormal.

Please set the IP address of the PC to 129.9. XXX.XXX. The subnet mask is 255.255. 0.0. Use a network cable to connect the network port of the PC to the NM_ETH port of the device. Run the Navigator on the PC to search for the IP address of the NE.
After the IP address of the NE is found, you can use the IP address of the gateway web page to search for and add the NE on the Web LCT.


For now, the first scenario seems more likely.


Thank you!

View more
  • x
  • convention:

All Answers
Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
View more
  • x
  • convention:

Dear friend!

500 indicates that an error occurs in the internal service of the PC.

1. The software running environment of the PC may not be set up, or the configuration is incorrect.

Please check whether the browser on the PC is correctly configured. After installing the Web LCT on the PC, you need to configure the browser software on the PC. The following uses iMaster NCE Web LCT V100R020C10 as an example: Configuring the Internet Explorer

In addition, during the installation of the Web LCT, the antivirus software may delete some files from the software. As a result, the software cannot run. Stop the antivirus software when the software is installed and running, and try again.

If the Web LCT still cannot run properly, reinstall the operating system of the PC.


2. The connection between the PC and the NE is abnormal.

Please set the IP address of the PC to 129.9. XXX.XXX. The subnet mask is 255.255. 0.0. Use a network cable to connect the network port of the PC to the NM_ETH port of the device. Run the Navigator on the PC to search for the IP address of the NE.
After the IP address of the NE is found, you can use the IP address of the gateway web page to search for and add the NE on the Web LCT.


For now, the first scenario seems more likely.


Thank you!

View more
  • x
  • convention:

Comment

You need to log in to comment to the post Login | Register
Comment

Notice: To protect the legitimate rights and interests of you, the community, and third parties, do not release content that may bring legal risks to all parties, including but are not limited to the following:
  • Politically sensitive content
  • Content concerning pornography, gambling, and drug abuse
  • Content that may disclose or infringe upon others ' commercial secrets, intellectual properties, including trade marks, copyrights, and patents, and personal privacy
Do not share your account and password with others. All operations performed using your account will be regarded as your own actions and all consequences arising therefrom will be borne by you. For details, see " User Agreement."

My Followers

Login and enjoy all the member benefits

Login

Block
Are you sure to block this user?
Users on your blacklist cannot comment on your post,cannot mention you, cannot send you private messages.
Reminder
Please bind your phone number to obtain invitation bonus.