Huawei WiFi AX3 Pro

Hello User. We are reviewing your question and we will answer you shortly. Thanks.

Hello my friend


1. Validate if the equipment has an updated firmware version, and enable the automatic update function if it is disabled.

2- On Wi-Fi access control, validate if the devices in question that are not able to access internet are on a blacklist

3 - have DHCP enabled? If so, validate if the static IP you are trying to use is being provided by DHCP. There may be an IP conflict.

I recommend opening a ticket with your sales partner, or with Huawei support to EBG.  Since you are visiting our enterprise product page, we would suggest a visit to our page dedicated to persoal devices to better solve this question.We have Huawei Community support ( https://consumer.huawei.com/en/community/list/?forumId=10014 ) where you can get the answer online, and also service hotline for each country or region. You can get the regional hotline number in https://consumer.huawei.com/en/support/hotline.

Thank you for your answer.

The Auto-update feature is enabled and it shows as latest version as per the original post. I don't see how this changes anything unless the updates messed things up.

There are no blacklisted devices.

I will post onto the appropiate forum, apologies for the confusion, i did not realise it was the enterprise forum

Unfortunately the links provided do not help.

The first link, Huawei Community support https://consumer.huawei.com/en/community/list/?forumId=10014, shows as invalid, the second directs to an useless automated answer and my sales partner (Amazon) is hardly qualified to provide a meaningful answer

Hello, friend!

According to your problem description, I suspect that the gateway address conflict may occur. As a result, the device is connected to the router but fails to obtain the correct IP address. Alternatively, multiple DHCP servers exist on the LAN and packets are not forwarded to the optical modem.

Please confirm the following information:
1. Detailed networking topology, Internet access mode of each route, and gateway address of the router;
2. Check whether the primary route connecting the device to the AX3 pro can access the Internet.
3. Change the primary route of the AX3 pro to the bridging mode, and reconnect the device to check whether the device can obtain the correct IP address and access the Internet.

Great answer

Hi, dear!

For more information about Huawei AX3 pro, click:

Huawei AX3 PRO FAQs

Thanks!