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HUAWEI SUN2000-33KTL-A pa...

HUAWEI SUN2000-33KTL-A password problem stopping production

Created: May 31, 2021 05:13:02Latest reply: May 31, 2021 06:41:23 264 7 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi,

on HUAWEI SUN2000-33KTL-A I've changed the "special user" pwd and it seems initially ok, in fact I logout and then login again with new password, after this I've changed the "advanced user" password but after I was no longer able to login neither as "special user" nor as "advanced user", neither with new password (I'm sure about it) nor with old default password, I can just login as "common user" using default password.

How I can restore this situation? There's a ticket on Huawei EU support about this from about 3 days with no answer, and this is stopping our production.


Thanks

Antonio

pvsun2000

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(1) (0)
Confucius
Moderator Created May 31, 2021 06:41:23

@AntonioDOttavio

The default password has 6 characters: 00000a . Inverter accepts only 6 characters as a new password.

If you changed the password and you still remeber it (as an example): Anto123456 , please try only with the first 6 characters, which would be: Anto12

If still doesn't work, only by Smartlogger can be restored and you need to send an email to eu_inverter_support@huawei.com with the srial number of the inverter, firmware version of inverter and also of the Smartlogger and the service team will require support from R&D team to output a special firmware to reset that inverter to default password.


Hope to solve your issue anyway.

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AntonioDOttavio
AntonioDOttavio Created Jun 9, 2021 16:45:12 (1) (0)
Thank you, this was the solution to my problem, I hope in a next future the "SUN2000 App" does not allow to insert a password with more than 6 characters  
Confucius
Confucius Reply AntonioDOttavio  Created Jun 9, 2021 19:52:48 (0) (0)
Glad you solved it!  

Recommended answer

(0) (0)
BetterMing
Created May 31, 2021 06:02:11

Hello, dear.
Do you have an installer account? Log in with your installer account and you can change the password for special or advanced users in the user management. Or delete the old special and advanced user accounts and add a new one.
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BetterMing
BetterMing Created May 31, 2021 06:09:54 (0) (0)
You can also send your question again to the European PV Center email address. Remind them to deal with your problem.  
All Answers
(0) (0)
2#
chenhui
chenhui Admin Created May 31, 2021 05:13:34

Hi,
Kindly wait for a second, we'll feedback to you ASAP.
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(0) (0)
3#
BetterMing
BetterMing Created May 31, 2021 06:02:11

Hello, dear.
Do you have an installer account? Log in with your installer account and you can change the password for special or advanced users in the user management. Or delete the old special and advanced user accounts and add a new one.
View more
  • x
  • convention：

BetterMing
BetterMing Created May 31, 2021 06:09:54 (0) (0)
You can also send your question again to the European PV Center email address. Remind them to deal with your problem.  
(0) (0)
4#
Tang_li
Tang_li Admin Created May 31, 2021 06:20:45

Hi. The inverter is a commercial inverter. If you forget to change the local login password, there is no other method to restore the default password.
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  • convention：
(1) (0)
5#
Confucius
Confucius Moderator Created May 31, 2021 06:41:23

@AntonioDOttavio

The default password has 6 characters: 00000a . Inverter accepts only 6 characters as a new password.

If you changed the password and you still remeber it (as an example): Anto123456 , please try only with the first 6 characters, which would be: Anto12

If still doesn't work, only by Smartlogger can be restored and you need to send an email to eu_inverter_support@huawei.com with the srial number of the inverter, firmware version of inverter and also of the Smartlogger and the service team will require support from R&D team to output a special firmware to reset that inverter to default password.


Hope to solve your issue anyway.

View more
  • x
  • convention：

AntonioDOttavio
AntonioDOttavio Created Jun 9, 2021 16:45:12 (1) (0)
Thank you, this was the solution to my problem, I hope in a next future the "SUN2000 App" does not allow to insert a password with more than 6 characters  
Confucius
Confucius Reply AntonioDOttavio  Created Jun 9, 2021 19:52:48 (0) (0)
Glad you solved it!  
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