Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification Highlighted

Latest reply: Nov 22, 2019 05:28:04 1420 56 27 4

[Shenzhen, China, November 4, 2019] Huawei Enterprise has received the prestigious Rated Outstanding Assisted Support EMEA certification from TSIA – the leading association for technology and services organizations. The award was announced at the Technology & Services World Conference.

TSIA


The TSIA Rated Outstanding Certificate


The Rated Outstanding Assisted Support EMEA certification, shows that Huawei meets the highest industry standards for Customer Support for their EMEA Enterprise operations, according to the TSIA. To receive the certification Huawei participated in a rigorous audit process that evaluated over 140 best practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies.


Auditors conducted a thorough onsite inspection of Huawei’s EMEA Enterprise organization and processes, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, TSIA determined that Huawei’s assisted support processes exceeded industry benchmarks. The designation is further evidence that Huawei customers can rely on the company to deliver superior technical support including how it effectively handles phone, email, chat, and online support submissions.


'We are honored to recognize and congratulate the Huawei Enterprise Group for the achievement of the TSIA Rated Outstanding Assisted Support EMEA certification this year,' said Tom Pridham, SVP Global Accounts & GM Advisory Services at TSIA. 'Huawei has clearly demonstrated an ability to consistently exceed customer expectations by leveraging the excellence in people, processes and technology for their EMEA region assisted technical support interactions.'


TSIA

Hank Stokbroekx, Huawei Enterprise Service VP, receiving the TSIA Rated Outstanding certification from J.B. Wood (right), CEO of TSIA and Thomas Pridham (left), SVP of TSIA


As the only Chinese company that has obtained this certification, Huawei is well known for its enterprise technology services. The global service sharing center (GSC) supports industry customers with six channels, e.g. hotline, email, technical support website, mobile app, social media (WeChat), and B2B. Three global service centers (GSCs), five RTACs (regional technical support centers) and four CTACs (country technical support centers) are deployed globally, providing services in 17 languages, 7x24 TAC support services, and provide NBD (next business day) or hour-level spare parts delivery and on-site support services. Huawei has more than 1000 spare parts warehouses to support spare parts services in more than 170 countries/regions. The major cities in 66 countries/regions can provide four hours of spare parts delivery.


At the same time, the Middle East Africa TAC, Asia Pacific TAC, and Eurasia TAC of Huawei Enterprise Service won the "Support Personnel Center of Excellence" certification at the conference. This is the industry's affirmation of the continuous innovation and practice of Huawei Enterprise Service in the service of global technical support personnel, and the provision of high-quality customer service experience. At this point, the technical support centers of Huawei Enterprise Service overseas (except China) have been all certified by TSIA Support Staff Excellent program and will provide consistent and high-quality technical support services for overseas customers.


'This important certification reflects our unrelenting focus on the customer in every aspect of our business. Support is an essential part of the Customer Experience, and this certification shows that our assisted support capabilities are amongst the best in the industry,' said Mr. Sun Maolu, President of Huawei Enterprise Technology Services. 'We are determined to do even better and constantly improve our service and provide more value to our customers and partners'.


Huawei's Enterprise Support Website (Support-E) was selected as one of the top ten technical support websites in the world for the first time in 2017. 70% of technical problems can be solved automatically through the online support platform. The number of corpus in the intelligent Q&A knowledge base exceeds 50,000, and the problem resolution rate reaches 80. %. Enterprise Service APP (English name HiKnow APP) has 100,000 registered users.


To learn more about TSIA's Strategic Certifications, visit the TSIA website at TSIA.com.

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Hike
Admin Created Nov 13, 2019 09:57:26 Helpful(4) Helpful(4)

For this award, Sun Maolu, President of the Enterprise Technical Service Dept of Huawei Enterprise BG, said: " Customer-centric, and the development of craftsman spirit, are the service concept we always adhere to.

Customer satisfaction is just the starting point of our service. Over the past few years, Huawei has gradually established a trusted, leading, and innovative global technical support and network consulting service capability to provide consistently high-quality services for customers' digital transformation. In the future, we will be committed to becoming the builder and convoy of the digital transformation of enterprises. This is our strategic positioning and strategic choice. "



We welcome your comments on the following two topics

1. How to provide better technical support services for customers?

2. What problem has Huawei technology forum solved for you?


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Will.Swift
Created Nov 8, 2019 09:56:44 Helpful(0) Helpful(0)

Congratulations!
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Hey,girl
Admin Created Nov 11, 2019 09:48:50 Helpful(0) Helpful(0)

Huawei never let everyone down, it’s great.
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Ihteshamraza
MVE Created Nov 11, 2019 21:01:30 Helpful(0) Helpful(0)

ohh great, congratulations.. Huawei Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3109664-1
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I%20am%20Deployment%20and%20Executive%20Engineer%20in%20Corvit%20Networks%20UAE%20(HALP).%20I%20am%20Huawei%20Storage%20expert.%20I%20am%20taking%20care%20of%20Core%20and%20ICT%20equipment%20for%20customers.%20I%20am%20also%20taking%20care%20of%20customer%20SLAs.%20I%20was%20involved%20in%20many%20projects%20with%20clients%20like%20Google%20and%20Etisalat.%20We%20are%20providing%20support%20and%20maintenance%20for%20their%20data%20centers%20in%20Middle%20East.
ster
Created Nov 12, 2019 02:22:02 Helpful(0) Helpful(0)

nice Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3110200-1
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Spaceship
Created Nov 12, 2019 02:23:05 Helpful(0) Helpful(0)

Congrats
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Moschino
Admin Created Nov 12, 2019 02:29:56 Helpful(0) Helpful(0)

Congrats! Cool~
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Somemeow
Admin Created Nov 12, 2019 02:30:56 Helpful(0) Helpful(0)

HuaweiHuawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3110216-1
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escape
little_fish
Admin Created Nov 12, 2019 02:32:42 Helpful(0) Helpful(0)

Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3110218-1Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3110218-2Huawei receives the TSIA Rated Outstanding Assisted Support EMEA Certification-3110218-3
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Fernando_Ag
Created Nov 12, 2019 08:10:00 Helpful(0) Helpful(0)

Congrats Huawei Team!
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Hike
Hike Created Nov 12, 2019 08:54:23
You're welcom!  
I%20am%20Network%20Administrator%208%20years%20of%20experience%3Cbr%2F%3ECertifications%20Cisco%20R%26S%3B%20Cisco%20Collaboration%20and%20Huawei%20HCIA-WLAN%3Cbr%2F%3EManaged%20successfully%20more%20than%2025%20I.T%20projects%3B%20%3Cbr%2F%3ETechnical%20Background%3A%20I.T%20Network%20Design%20and%20Support%3A%20(Routing%2C%20Switching%2C%20Wireless%2C%20Voice%2C%20Ability%20to%20work%20in%20multi-cultural%20environments%20%3Cbr%2F%3EWell-traveled%3A%20Been%20to%20more%20than%203%20countries%20around%20Africa%20Continent.

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