Dear wonk,
Your device belongs to the Huawei Consumer group.
For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group
They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline.
You can also find the answer in the following link:
https://consumer.huawei.com/en/routers/q2-pro-2pack/.
Alternatively, you can enter your contact information in the following link, so that our Huawei staff can contact you:
https://consumer.huawei.com/en/contact-us/
Good luck!