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Huawei P20 Pro Wifi Connectivity Issues

Created: Oct 8, 2021 17:55:44Latest reply: Oct 18, 2021 20:04:57 402 7 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hey guys, got my P20 Pro about 2 months now and was a long time user of iOS before switching over to Androids phone.

Anyone having problems with the connectivity of wifi on their P20 P ro? I'll try my best to describe my problem hopefully someone can understand and help me in this.

My phone connects to the wifi fine upon set up. But the issue comes after it's put aside for a period of time and when I go back to use it it seems to be connected to the internet, but trying to do anything that requires internet would fail to load and only after a couple minutes (like it is trying to reconnect to the internet) then will the internet come back up.

For further clarification, the down arrow of the icon does not lig VidMate ht up when I try to google search or do anything that requires internet connection. After couple of minutes as I mentioned above then the down arrow lig Mobdro hts up and I can use anything internet related normally.

Anyone having this issue? It only happens when its been put aside for awhile then upon using it again then the problem occurs.

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Gustavo.HdezF
Admin Created Oct 8, 2021 18:15:32

Dear user, 


Please kindly note that we are responsible for Enterprise products and your device belongs to 

the Huawei Consumer group. 


For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check 

the Huawei support website for consumers, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group. 


They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/


Thanks for your understanding!


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Nabihazahid
Nabihazahid Created Oct 9, 2021 17:36:36 (0) (0)
 
Nabihazahid
Nabihazahid Created Oct 9, 2021 17:36:44 (0) (0)
 
All Answers

Dear user, 


Please kindly note that we are responsible for Enterprise products and your device belongs to 

the Huawei Consumer group. 


For assistance needed regarding mobile broadband, mobile phone or home devices, we advise you to check 

the Huawei support website for consumers, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group. 


They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/


Thanks for your understanding!


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  • x
  • convention:

Nabihazahid
Nabihazahid Created Oct 9, 2021 17:36:36 (0) (0)
 
Nabihazahid
Nabihazahid Created Oct 9, 2021 17:36:44 (0) (0)
 
Good
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Good
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Huawei P20 Pro Wifi Connectivity Issues-4209929-1
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