Good day Huawei Enterprise family!
Today marks a special occasion on the Support Community - our first ever blog on Huawei iKnow!
Given the context of the pandemic, a lot of enterprise users were forced use self-service tools instead of face-to-face interactions in order to obtain service for their enterprise equipment and iKnow - Huawei's intelligent chatbot - has gained a lot of traction in the past couple years. We didn't have to wait too long to notice the great deal of Community search queries containing the keyword 'iKnow' especially last year, which means only one thing - our esteemed Community user want to learn more about it!
Don't worry, you've come to the right place. I present to you iKnow - the Enterprise assistant youKnow you need!
BACKGROUND INFORMATION
Let us start with the basics. For those of you who've never heard of the Huawei iKnow chatbot before, here is a great video to get you more familiar with it:
Now, let's put all that knowledge into words. In a nutshell, iKnow is Huawei's intelligent customer service chatbot, a 24/7 online assistant that helps solve users' technical difficulties in a simple and efficient way. Not bad at all, right? Let us see now below precisely what iKnow can do.
FUNCTIONS
As it can already be observed in the above image, Huawei iKnow is one powerful piece of technology. As innovative as they come, some of its functions worth mentioning are:
- Natural Language Processing (NLP) - optimizing human-machine interaction to the extent that iKnow is able to provide the best user experience;
- intent recognition - offering accurate suggestions based on the keywords input into the query bar;
BENEFITS
- service available in 5 languages - Chinese, English, Russian, French and Spanish are some of the most spoken languages on a global scale and iKnow covers them all;
- full coverage of Huawei Enterprise products and technologies - iKnow has access to the entire knowledge base of the Huawei Enterprise Business Group;
- accurate answers provided - iKnow is capable of answering more than 65k technical queries, covering thousands of both pre- and post-sales scenarios.
THE BOTTOM LINE
Huawei iKnow is the most accurate Huawei Enterprise-related service Q&A tool available on the market. Its might comes from its ability to predict users' questions and then showing them precise answers that efficiently solve their queries.
In urgent need to solve a technical difficulty? Try out Huawei iKnow here! We welcome any feedback or suggestion you may have about iKnow in our General Community. Hope you have enjoyed this blog!
